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About the Role

The Fraud Prevention Department, established in April 2026 and reporting directly to the CEO, is dedicated to ensuring the sound and sustainable growth of Rakuten Mobile. This role involves collaborating with senior management to build robust governance frameworks that balance business profitability and user convenience, ensuring a secure user experience. As a new organization, there is an opportunity to shape systems and culture from the ground up.

Responsibilities

Design and implement measures to predict and mitigate fraud risks.
Lead the execution of fraud prevention initiatives by collaborating with relevant departments.
Serve as a bridge between operational insights and executive decision-making.
Proactively evaluate fraud risks for new product releases.
Collaborate with product and development teams to integrate robust risk management designs.
Manage overall regulatory compliance, including status reporting and stakeholder coordination.
Report on fraud prevention status, challenges, and improvement proposals to the executive team.
Potentially take on team management responsibilities based on aptitude and experience.

Requirements

5+ years of project management experience.
People management experience.
Business-level English proficiency.
3+ years of experience in creating documentation for problem-solving and presenting reports or explanations clearly to senior management or key stakeholders.
3+ years of experience in operational workflow management/improvement, internal policy management, or roles related to compliance and risk management.

Skills

Risk management
Governance
Compliance
Corporate planning
Fraud prevention
Machine learning
Behavioral analysis
Regulatory liaison
Stakeholder coordination
Executive reporting
Team management

Location

Rakuten Crimson House, 1-14-1 Tamagawa, Setagaya-ku, Tokyo

Work Type

Full-time

Experience Level

Mid-career
Senior

Benefits

Employee Benefits: https://global.rakuten.com/corp/careers/benefit/
Employee Conditions: https://global.rakuten.com/corp/careers/information/
Culture: https://global.rakuten.com/corp/careers/culture/

About the Company

Rakuten Group provides over 70 services across a wide range of domains both in Japan and internationally, including internet services such as e-commerce, travel, and digital content; fintech (financial) services including credit cards, banking, securities, e-money, and smartphone app payments; mobile carrier services; and professional sports.
The Fraud Prevention Department is a newly established organization, launched in April 2026 under the direct supervision of the CEO, dedicated to ensuring the sound and sustainable growth of Rakuten Mobile.
The department consists of five divisions, with this role sitting within the Fraud Prevention Management Division.
The work focuses on Rakuten Mobile, but the formal employment entity will be Rakuten Group, Inc.