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About the Role

As a Customer Service Representative, you will generate exceptional customer experiences that reinforce the growth of a successful insurance business. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agent team members, and anticipating the needs of the community members you support.

Responsibilities

Establish customer relationships and follow up with customers, as needed.
Answer customer inquiries and requests.
Maintain accurate records of customer interactions.

Requirements

Dedicated to customer service.
Strong communication and interpersonal skills.
Detail-oriented and able to multitask.
Previous customer service experience preferred.

Skills

Customer service
Communication
Interpersonal skills
Detail-oriented
Multitasking

Salary/Compensations

Competitive salary

Benefits

Licensing paid by agency
Opportunity for advancement
Paid time off
Training & development
Bonus based on performance
Flexible schedule

About the Company

The agency opened in 2009 and currently leads a team of nine. The leader has been with State Farm since 1996, starting as a team member before moving into management and opening their own agency. The leader is a graduate of the University of Texas, where they studied Marketing and played football. The agency offers licensing reimbursement, professional development, opportunities for career growth and advancement, and a strong commitment to work-life balance. The agency culture is competitive, family-oriented, and built on teamwork. They are looking for someone who is self-motivated, dependable, and enjoys working with others. The agency believes in investing in its team and helping each person reach their full potential.