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About the Role

The Downtown Outreach Team seeks a committed, compassionate, and highly organized individual to support the effective and efficient running of the program under the supervision of the Program Director.

Responsibilities

• Respond to multiple phone calls, greet, and refer visitors and vendors.
• Utilize walkie-talkie to communicate with on-site security.
• Answer building intercom and dispatch clients.
• Enter weekly team schedule in shared outlook calendar.
• Review, code, and submit all invoices utilizing fiscal program (Intacct).
• Oversee all supplies, office equipment, and program supplies.
• Report and follow up on any needed repairs for office equipment.
• Ensure all incoming mail is delivered to appropriate staff daily and all outgoing mail is properly posted and sent out.
• Ensure program site organization and cleanliness.
• Perform weekly inventory of office and client supplies, ordering needed supplies weekly and putting them away.
• Close out client charts and ensure they are stored properly.
• Complete 1-year post placement verification for former clients.
• Make hospital calls.
• Enter community board information for clients in internal database.
• Access and review databases to compile reports.
• Perform other duties as required to ensure the overall operation of the program.

Requirements

• High School diploma or GED required.
• Proficiency in Spanish and English preferred.
• Understanding of housing first and other harm reduction models.
• Ability to maintain calm, professional, welcoming demeanor with a challenging population.
• Ability to multitask.
• Strong interpersonal skills.
• Strong organizational skills, systems oriented.
• Strong written and verbal skills.
• Team player.
• Proficient in Microsoft Office, including Excel.
• Comfortable with frequent computer use.
• Able to respond to email communication quickly in a fast-paced environment.
• Experience with, or ability to learn, computer databases such as Streetsmart, MOCapp, CARES, Paycom and Intacct.
• Frequent walking and standing.
• Ability to lift up to 30 lbs.

Skills

• Microsoft Office
• Excel
• Email communication
• Computer databases (Streetsmart, MOCapp, CARES, Paycom, Intacct)
• Interpersonal skills
• Organizational skills
• Written communication
• Verbal communication

Location

• New York, NY 10013

Work Type

• Monday to Friday, 9am-5pm
• Indoors

Education Level

• High School diploma or GED
• AA/BA preferred

Salary/Compensations

• $38,828.17 - $42,409.40 Salary/year

About the Company

• Goddard is a partner within the Manhattan Outreach Consortium (MOC), a borough-wide initiative to provide outreach to the street homeless 365 days a year.
• The Downtown team serves lower Manhattan and collaborates with various community partners and healthcare agencies throughout Manhattan.
• The catchment area includes 23rd St and below, river to river.

Equal Opportunity

• We are committed to building an inclusive workplace community grounded in respect for differences.
• We support hiring a broadly diverse team of qualified individuals who will contribute to our organizations.
• Goddard Riverside and Isaacs Center provide equal employment opportunities to employees and applicants for employment without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, gender identity or any other characteristic protected by federal, state, or local law.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.