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About the Role

As a Senior Insights Advisor, you will play a prominent role in designing, executing, and reporting on priority community consultation research projects through the NSW Government Have Your Say online engagement platform. You will ensure that insights from the public directly inform NSW Government decision-making and act as a strategic advisor across NSW Government.

Responsibilities

• Work as part of a team of insights specialists delivering high-quality community consultation research.
• Design, manage, and deliver priority community consultation projects on the NSW Government Have Your Say engagement platform, including methodology development, survey design, analysis, and insights reporting.
• Collaborate with key internal teams and external stakeholders to ensure consultations are delivered to a high standard and address key objectives, whilst meeting accessibility, inclusivity, and governance standards.
• Produce compelling, actionable insights through visibly appealing reports and executive presentations that influence decision-making.
• Guide agencies on best-practice consultation processes, including how to publish, promote, and manage consultations on the Have Your Say platform.
• Ensure privacy, data governance, and ethical considerations are embedded in all consultation activities in line with NSW Government requirements.

Requirements

• Experience delivering end-to-end quantitative and qualitative research projects and community consultations, including questionnaire design.
• Strong data analysis and storytelling capability – able to translate complex consultation data into meaningful and actionable insights for senior decision-makers.
• Demonstrated experience managing multiple research projects concurrently, with high attention to quality, accuracy, and timeliness.
• Stakeholder engagement and consulting skills, including working with senior executives, policy leaders, project teams, and communications teams to scope, design, and deliver community consultation.
• Understand NSW Government consultation requirements, and adherence to accessibility and plain-English standards.
• A commitment to community-centred decision-making and ensuring people across NSW have meaningful opportunities to participate in shaping government initiatives.
• Ability to work solo and collaboratively.

Skills

• Proficiency with Q Research Software.
• Proficiency in the Microsoft suite (PowerPoint, Excel, Word).
• Experience with Adobe InDesign is a bonus.
• Experience with online engagement platforms, e.g. Social Pinpoint or EngagementHQ is a bonus.

Location

• Sydney, McKell Building
• Gosford, Mann Street

Work Type

• Ongoing
• Full-time

Experience Level

• Senior

Salary/Compensations

• $133,348 - $146,945 plus superannuation

About the Company

• In Customer Insights & Experience (CIE), our focus is ensuring the voices of people, communities, and businesses sit at the centre of decision-making and service delivery across NSW Government.
• We help government understand what communities need, think, and experience – from detailed service interactions to broader community sentiment – and turn those insights into better decisions and better services.
• Have Your Say is NSW Government’s central online engagement hub for public consultation, where communities can share their views on government projects, policies, services and reforms.
• A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW.
• We are focused on delivering excellent customer service, digital transformation, and regulatory reform.
• Come join us and influence the future of our great state.

Equal Opportunity

• Belong in our diverse and inclusive workplace
• The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.
• We provide adjustments to the recruitment process for candidates, including individuals with disability.