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About the Role
This role supports the Business Continuity Manager to strengthen the department’s resilience, readiness and governance practices across business continuity and crisis management. It will suit someone who is organised, collaborative and able to work across stakeholders to deliver practical outcomes in a dynamic environment.
Responsibilities
- Engage with stakeholders to understand business continuity and crisis management priorities and challenges, manage issues and support resolution
- Prepare and present briefings, committee papers, reports and governance documentation to support informed decision making
- Support the uplift of business continuity and crisis management governance practices and continuous improvement
- Work collaboratively across teams and functions to deliver consistent, high-quality outcomes
- Contribute to a capable and professional team environment
- Support business continuity activities, including planning, documentation, training and exercise design and delivery
- Assist with incident and crisis response coordination, including governance, reporting and resource support.
Requirements
- Strong stakeholder management skills
- Sound judgement
- Attention to detail
- Ability to manage competing priorities and deliver to deadlines
- Ability to analyse issues and provide practical, well-reasoned solutions
- Ability to communicate clearly for different audiences
- Ability to maintain high standards of accuracy, quality and confidentiality
- Ability to deliver work aligned to best practice
- Experience in business continuity and crisis management
- Experience in documentation review and analysis
- Experience in training and awareness
- Experience in exercise planning and delivery
- Experience in incident and crisis response support
- Approval from current Manager before applying
- Submit up-to-date CV and covering letter
- No selection criteria to address
Skills
- Business continuity
- Crisis management
- Stakeholder management
- Governance practices
- Risk management
- Reporting
- Documentation
- Training
- Exercise design
- Incident response coordination
Location
- Sydney CBD (McKell)
Work Type
- Temporary
- Full-time
Experience Level
- Senior Advisor
- Clerk grade 9/10
Salary/Compensations
- $133,348 - $146,945 per annum plus super
Benefits
- State of the art offices
- Wellbeing programs and resources
- Excellent career development opportunities
- Learning development opportunities
About the Company
- A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW.
- We are focused on delivering excellent customer service, digital transformation, and regulatory reform.
- Come join us and influence the future of our great state.
Equal Opportunity
- Belong in our diverse and inclusive workplace
- The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.
- We provide adjustments to the recruitment process for candidates, including individuals with disability.