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About the Role

The CRM Campaign Coordinator will work with leading marketing technology platforms, executing campaigns across all genres via our owned marketing channels. The position will be expected to create copy, audience target segments, schedule campaigns, manage booking calendars, and report on campaign performance. As CRM Campaign Coordinator you will work independently or collaboratively with a team to improve processes, brainstorm innovative ways to engage audiences and drive revenue for some of the most exciting events in the industry.

Responsibilities

Create, schedule and deploy customer-facing marketing campaigns across email, push, in-app, SMS and on-site channels, ensuring every send is accurate, on-brand and compliant with the SPAM Act
Build and target audience segments, run A/B tests on messaging, subject lines and CTAs, and continually refine campaigns to lift engagement and drive ticket sales
Deliver post-campaign reporting to clients and internal stakeholders, track performance against benchmarks, and identify opportunities for campaign and process improvements

Requirements

Strong writing and copywriting skills, with a knack for persuasive, on-brand content that drives ticket sales and audience growth
High attention to detail and well-developed time management skills, with the ability to juggle conflicting deadlines and manage booking calendars with ease
Basic HTML and image manipulation skills (Photoshop or Canva)
Working knowledge of Google Workspace, Microsoft Office and tools like Monday.com
Understanding of customer segmentation and the SPAM Act
Experience with Braze is a strong advantage

Skills

HTML
Image manipulation
Photoshop
Canva
Google Workspace
Microsoft Office
Monday.com
Braze

Location

Sydney

Work Type

Hybrid
Flexible working

Benefits

Front row and backstage access to live moments
Free and discounted tickets to shows, sport and festivals across our network
Presales and staff allocations for major on-sales
Paid leave for primary caregivers regardless of gender
Annual leave plus extras like birthday leave and purchase leave
Confidential support via our Employee Assistance Program (EAP)
Career coaching for you and your family
Free flu vaccinations
One paid volunteer day a year to support our community
Structured development programs like Ticketek Academy
Secondments to major events
Career paths tailored to your interests and skills
ALL STAR Awards and service milestones

About the Company

Ticketek Entertainment Group (TEG) is a Live Experience Group that helps people discover, access and experience the unforgettable.
We believe Life is better live®.
With over 50 years in live entertainment, we sell more than 30 million tickets annually, connect with 30 million fans across Australia and New Zealand, and bring 18,000+ events to life each year.
Headquartered in Sydney, we operate globally across eight pillars: Ticketing, Live Touring, Sport, Immersive Experiences, Customer & Data Solutions, Venues, VIP Experiences and Partnerships.
Through our integrated operating model, we bring the best live content, ticketing and technology to our partners and create unforgettable memories that last a lifetime
Our values guide everything we do: we partner with purpose, empower boldness within clear boundaries, and celebrate human connection – always putting the fan first.
We’re Australasia’s home of live entertainment – from stadium tours to your local comedy show – and we look after the people who make it happen.

Equal Opportunity

TEG is an equal opportunity employer committed to embracing a diverse and inclusive work environment.