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About the Role

The Assistant Program Director, in conjunction with the Program Director, provides supervisory oversight of the supportive housing program(s), including program leadership, staff development, service provision, community building, contract and budget management, and coordination with facility and property management. The Assistant Program Director supports the Program Director to ensure that services are provided within the scope of the agency’s mission and values and are consistent with the needs and desires of individual participants.

Responsibilities

Provide supervisory oversight of supportive housing program(s).
Oversee program leadership, staff development, and service provision.
Manage contracts and budgets.
Coordinate with facility and property management.
Ensure services align with agency mission, values, and participant needs.
Meet funder and agency standards for program census, staff recruitment, supervision, record keeping, and reporting.
Establish and maintain an environment consistent with agency values.
Collaborate with other departments and programs.
Develop and maintain relationships with community members and organizations.
Alternate 24/7 on-call responsibilities with the Program Director.
Serve as back-up in the Program Director’s absence.
Ensure building occupancy rate for supported units remains at 95%.
Ensure all services, follow-up, and documentation are completed on time.
Ensure 85% of assessments and service plans are completed on time.
Review and update assigned incident reports per policy and submit complete Incident Packets on time.
Keep all assigned external/internal databases up to date.
Complete and submit all assigned external/internal reports on time.
Meet requirements for documented service hours with participants.
Hold and document individual supervision meetings with staff every two weeks.
Conduct group supervision on alternate weeks.
Complete initial and annual performance evaluations and corrective actions for staff on time.
Ensure monthly policy reviews are completed with staff and documented.

Requirements

Have an understanding, appreciation, and commitment to the philosophy and mission of Community Access.
Possess expertise in harm reduction and recovery-oriented services.
Ability to train and support staff on the implementation of CA values and practice approach.
Minimum of two years working in supportive housing with people who have a history of homelessness, substance use, and/or mental health diagnosis.
Minimum of two years of supervisory experience preferred.
Demonstrated leadership skills.
Ability to work as part of a team.
Skill in communicating program goals and holding people accountable.
Ability to monitor details of program operation.
Ability to prioritize and meet deadlines.
Strong analytical ability.
Excellent oral and written communication skills.
Be creative and flexible.
Ability to utilize various computer programs, specifically Microsoft Word and Excel.
Show initiative and be responsible for follow through.
Ability to maintain confidential information.
Ability to work independently.
Skilled in conflict mediation/negotiation.
Assertive approach to problem solving.
Must be fingerprinted and cleared through a background clearance process.

Skills

Harm reduction
Recovery-oriented services
Staff training and support
Leadership
Teamwork
Communication (oral and written)
Program goal communication
Accountability
Detail monitoring
Prioritization
Deadline management
Analytical ability
Creativity
Flexibility
Microsoft Word
Microsoft Excel
Initiative
Responsibility
Confidentiality
Independent work
Conflict mediation/negotiation
Problem solving
Bilingual Spanish-speaking preferred
Ability to speak other relevant languages

Location

New York City

Work Type

Full-time

Experience Level

Minimum of two years working in supportive housing
Minimum of two years of supervisory experience preferred

Education Level

Bachelor’s Degree in related field preferred – work experience within field may be substituted for degree.

About the Company

Community Access was founded in 1974 to provide housing and support for people being discharged from psychiatric institutions.
We are one of the leading providers of supportive and affordable housing in New York City.
We are the originators of an integrated housing model which has become a best practice nationally: affordable housing where families live alongside people living with mental health concerns.
Our staff work daily to support thousands of New Yorkers through supportive and affordable housing, peer-driven residential crisis support programs, training, advocacy, supported education, mobile treatment and other healing-focused services.
The Housing department provides permanent and affordable supportive housing for individuals living with mental health concerns and low-income community residents and families, as well as licensed transitional residential programs for individuals moving from institutions into the community.
Services are geared towards assisting people in maintaining their housing and moving forward with their lives in stable community-based environments.

Equal Opportunity

Community Access is an Equal Opportunity Employer. M/F/D/V.
Women, People of Color and Members of the LGBT community are strongly encouraged to apply.
We are dedicated to a workforce where at least 51% of our employees identify as having a personal experience using mental health services.