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About the Role

Provide exceptional guest service at SÉZANNE, the hotel’s fine dining restaurant. Lead daily operations while coaching and developing team members, ensuring the highest service standards and guest satisfaction. Support the Food & Beverage Manager in overseeing day-to-day restaurant operations.

Responsibilities

• Oversee and supervise daily restaurant operations.
• Train, coach, evaluate, and motivate team members.
• Handle guest inquiries, complaints, and special requests, including during the manager’s absence.
• Provide knowledgeable food, wine, and spirits service and recommendations.
• Monitor restaurant facilities and equipment and recommend improvements when needed.
• Support the implementation of new service standards and training programs.
• Ensure menus are up to date and support the setup and maintenance of operational areas.
• Drive upselling opportunities and contribute to revenue growth.

Requirements

• High school diploma or equivalent experience.
• Previous supervisory experience of 1–2 years in Food & Beverage is preferred.
• Strong communication and leadership skills.
• Passion for hospitality and delivering exceptional service.
• Knowledge of Food & Beverage operations and cost control.
• Basic proficiency in Microsoft Office applications.
• Ability to communicate effectively in both English and Japanese.

Skills

• Communication
• Leadership
• Hospitality
• Service
• Food & Beverage operations
• Cost control
• Microsoft Office
• English
• Japanese

Location

• Tokyo

Work Type

• Full-time
• Flexible shift schedule
• Weekend and public holiday availability required

Experience Level

• 1-2 years supervisory experience in Food & Beverage preferred

Education Level

• High school diploma or equivalent

About the Company

• Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return.
• Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart.
• We know that the بهترین way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
• At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves.
• Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime.
• It comes from our belief that life is richer when we truly connect to the people and the world around us.
• Nestled in the vibrant Marunouchi district, just minutes from Tokyo Station and Ginza, the newly renovated Four Seasons Hotel Tokyo at Marunouchi offers a rare sense of intimacy.
• With only 57 rooms and suites, the hotel welcomes guests into a tranquil sanctuary in the heart of Japan’s iconic capital.
• Reimagined as a contemporary manor, it combines elegant design with the warmth of home, offering an elevated expression of residential living.
• Highly personalised service, bespoke experiences and tailored itineraries unlock Tokyo’s endless possibilities for exploration, while memorable dining awaits at SÉZANNE, the award-winning French restaurant, and Maison Marunouchi, the hotel’s all-day bistro.