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About the Role

As a Clinical Trial Coordinator / Clinical Site Associate at ICON, you will support site management activities and ensure that clinical trials are conducted efficiently, compliantly, and to the highest quality standards. You will contribute to scientific operations activities, taking responsibility for your deliverables and working collaboratively.

Responsibilities

• Supporting site activation activities, including the collection, review, and tracking of essential documents and approvals.
• Maintaining up-to-date site information and status in clinical trial management systems and trackers.
• Assisting CRAs and project teams with site communications, follow-up, and resolution of site-level queries.
• Coordinating logistics for site visits and meetings, including scheduling, documentation preparation, and follow-up actions.
• Ensuring accurate filing and maintenance of essential documents to support inspection and audit readiness.
• Collaborating with internal stakeholders to support timely site payment processing and issue resolution.
• Contributing to process improvement initiatives and sharing best practices to enhance site support efficiency.

Requirements

• Bachelor's degree in life sciences, healthcare, business, or a related field, or equivalent experience.
• Initial experience in clinical research, administration, or a similar regulated environment is preferred.
• Strong organisational skills with the ability to manage multiple tasks, priorities, and deadlines.
• High attention to detail and accuracy in documentation and data entry.
• Effective written and verbal communication skills, with a customer-focused approach to site support.
• Proficiency with MS Office and comfort working with electronic systems and databases.
• Ability to work collaboratively in a team environment and adapt to changing priorities.
• Employment with ICON is contingent upon having the legal right to work in the country where the role is based.

Skills

• Organisational skills
• Task management
• Priority management
• Deadline management
• Attention to detail
• Accuracy in documentation
• Accuracy in data entry
• Written communication skills
• Verbal communication skills
• Customer-focused approach
• MS Office proficiency
• Electronic systems proficiency
• Database proficiency
• Teamwork
• Adaptability

Location

• Sydney

Work Type

• Office-based
• Hybrid

Experience Level

• Initial experience in clinical research, administration, or a similar regulated environment is preferred.

Education Level

• Bachelor's degree in life sciences, healthcare, business, or a related field, or equivalent experience.

Benefits

• Competitive base salary and performance related incentives
• Health and wellbeing programmes including medical, dental, and vision coverage where applicable
• Retirement and pension plans
• Life assurance and disability coverage
• Employee assistance programmes and wellbeing resources
• Learning and development opportunities through structured training and career pathways

About the Company

• ICON is a global healthcare intelligence and clinical research organisation united by a mission to bring new medicines and treatments to patient faster.
• As a values-driven organisation, integrity, collaboration, agility, and inclusion are at the heart of how we work and interact with each other, customers, patients and suppliers.

Equal Opportunity

• ICON is an equal opportunity employer. We are committed to building an inclusive and accessible workplace where everyone feels valued and supported.
• If you require reasonable accommodations during the recruitment process, please let us know or submit a request here.