Impress employers and recruiters.
Choose from hundreds of resume examples.

Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

The Receptionist is the first point of contact for Neighbours, representing the organization to callers and visitors. This role ensures the efficient flow of information and maintains a professional and courteous demeanor when interacting with a diverse range of individuals.

Responsibilities

• Directing all incoming calls and guests.
• Maintaining the reception area in a presentable order.
• Arranging couriers and coordinating mailings.
• Opening and closing the office.
• Administering member payroll.
• Maintaining a whiteboard.
• Providing scheduling for meeting rooms and the reception phone system.
• Greeting visitors to the tenant hub office.
• Answering incoming calls, screening and forwarding calls, and taking messages.
• Providing information about Neighbours and referring program participants to appropriate resources.
• Collecting participant monthly rent payments (cash, cheque, direct deposit).
• Depositing funds and accurately documenting payments in the property management software.
• Receiving, sorting, and distributing incoming mail and parcels.
• Preparing and sending outgoing mail and courier packages.
• Maintaining and ordering office supplies.
• Typing general correspondence, memos, and taking minutes.
• Providing general clerical support (photocopying, filing, faxing).
• Contacting suppliers for office equipment servicing.
• Triaging incoming requests to appropriate department staff.
• Performing general office duties and other assigned tasks.
• Being knowledgeable about and acting within relevant legislation.
• Modeling organizational values, policies, and professional ethics.
• Demonstrating commitment to the strategic direction and engaging in change activities.
• Promoting a culture of accountability for meeting goals and completing tasks.
• Identifying and removing barriers to service excellence.
• Demonstrating personal commitment to wellness.
• Participating in a work culture of positive thinking, initiative, and creativity.
• Improving professional knowledge to recognize and deal with trends and issues.
• Developing and maintaining collaborative working relationships with allied community agencies and professionals.
• Participating in community committees and internal Neighbours committees.
• Complying with Neighbours' policies, including client information confidentiality.
• Representing the agency positively with clients, colleagues, and the community.
• Attending supervision meetings for work expectation review and performance evaluation.
• Participating in and representing the organization at external committees and forums.
• Participating in internal committees and activities.
• Keeping Manager or Supervisor informed and updated on relevant issues.

Requirements

• A successful police record check for Vulnerable Sector is required.
• Candidates must be legally entitled to work in the country where this role is located.

Skills

• Good organizational skills.
• Ability to work under pressure and handle multiple demands.
• Excellent interpersonal and communication skills.
• Strong verbal communication skills.
• Pleasant telephone manner.
• Ability to handle difficult people and situations.
• High proficiency in the English language, both written and verbal.
• Proficiency in Microsoft Office programs (Outlook, Excel, Word, SharePoint).
• Ability to take initiative in a team-oriented environment.
• Excellent numeracy skills.
• Knowledge of accounts receivable and banking processes.
• Ability to work and communicate with staff and participants from diverse backgrounds.
• Experience with Yardi (property management financial system) or similar program is an asset.
• Experience and/or training in defusing hostility is an asset.
• Good working knowledge of the organization, including people and programs.
• Experience working with populations experiencing homelessness, addictions and mental health issues is preferred.

Location

• Office setting

Work Type

• Full-time
• Team environment

Experience Level

• Three years’ experience working as an administrative professional.

Education Level

• Two-year Community College Diploma in Office Administration or related field.

Salary/Compensations

• Hiring Rate: $21.39 per hour.

Benefits

• Accommodations are available upon request for candidates with disabilities.

About the Company

• This position is being posted in response to an existing vacancy at Neighbours Community Homes.
• Neighbours’ may use AI-based tools to assist in screening and assessing applicants for this position.
• Our use of AI does not replace human decision-making.