Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Tailor your resume to this Technical Support Analyst role.
Rezi rewrites your resume against Nasdaq's job description. Free.
Tailor your resume to this Technical Support Analyst role.
Rezi rewrites your resume against Nasdaq's job description. Free.
Don't guess if your resume is good enough.
See how it scores against the Technical Support Analyst posting at Nasdaq — free, in seconds.
Don't guess if your resume is good enough.
See how it scores against the Technical Support Analyst posting at Nasdaq — free, in seconds.
About the Role
As a Technical Support Analyst, you will play a critical role in delivering expert-level client support for Nasdaq's regulatory and financial platform, ensuring issues are resolved efficiently and clients receive a consistently high standard of service. You'll thrive in this role if you're client-focused, analytical, and comfortable navigating complex technical environments, while working collaboratively across global teams.
Responsibilities
- Deliver expert functional support by diagnosing and resolving client platform issues through case management, video, and phone, taking full ownership from first contact through to resolution.
- Lead client meetings to understand needs, gather requirements, and provide clear documentation and guidance that drives informed decisions.
- Troubleshoot and resolve infrastructure-related issues, including operating system, network, and cloud environment components, within Nasdaq's hosted platform.
- Partner closely with Product, Engineering, Infrastructure, and DevOps teams to escalate, track, and drive timely resolution of complex issues.
- Contribute to the team knowledge base by documenting solutions, best practices, and workarounds, continuously growing product expertise through certification and ongoing learning.
Requirements
- 3-4+ years of experience in a client-facing technical support or technical analyst role.
- Proven ability to lead client-facing meetings, gather requirements, and translate technical issues into clear, actionable solutions.
- Strong analytical skills with experience reviewing application logs and diagnosing platform or infrastructure issues.
- Demonstrated ability to work within structured incident management frameworks (e.g., ITIL) and adhere to service level commitments.
- Effective communicator with a professional, collaborative approach in global, cross-functional environments.
Skills
- Oracle
- PostgreSQL
- Microsoft SQL Server
- Linux operations
- JVM configuration
- performance tuning
- debugging
Location
- Tokyo
Work Type
- Hybrid
Experience Level
- 3-4+ years
Benefits
- Competitive, well-rounded rewards package designed to support the financial, physical, and emotional well-being of employees and their families.
- Structured job architecture and career framework to ensure growth opportunities are transparent, fair, and accessible.
About the Company
- Nasdaq is an equal opportunity employer.
- We are committed to fostering an inclusive workplace where diverse perspectives, experiences, and identities are valued and celebrated.
- We ensure that individuals with disabilities are provided with reasonable accommodation throughout the hiring process.
Equal Opportunity
- Nasdaq is an equal opportunity employer.
- We welcome applications from candidates of all backgrounds and identities.
- We are committed to fostering an inclusive workplace where diverse perspectives, experiences, and identities are valued and celebrated.
- We ensure that individuals with disabilities are provided with reasonable accommodation throughout the hiring process.