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About the Role
The Office of the NSW Legal Services Commissioner (OLSC) is an independent statutory office that deals with complaints about lawyers. This role handles public concerns regarding the legal profession by gathering information, investigating complaints, and resolving consumer disputes via telephone and written communication.
Responsibilities
- Resolving consumer disputes over the telephone and in writing, through negotiation, problem solving and mediation to improve standards of professional practice.
- Managing large and variable workloads whilst managing the expectations and demands of complainants and legal practitioners.
- Providing case studies drawn from complaints to legal, policy and education officers to provide a basis for better education and regulation of the profession.
- Working towards the reduction of the number of complaints made against lawyers through participation in a process of education, training and communication with the profession and the community.
- Communicating effectively and sensitively, orally and in writing, with a wide range of clients, from senior members of the legal profession to individuals who may have limited English skills or disabilities.
Requirements
- Experience working in a legal regulatory environment, dealing with consumer complaints, preparing submissions and correspondence on complex issues, and knowledge of relevant legislation.
- Ability to resolve conflict, negotiate and mediate.
- Ability to manage a large case load, meet deadlines and remain calm under pressure.
- Strong written communication skills.
- Appointments are subject to a National Criminal History Record Check in accordance with the Disability Inclusion Act 2014.
Skills
- Conflict resolution
- Negotiation
- Mediation
- Problem solving
- Written communication
- Oral communication
- Case load management
- Meeting deadlines
- Calmness under pressure
Location
- Sydney CBD
Work Type
- Hybrid
- Full-time
Experience Level
- Clerk Grade 5/6
Salary/Compensations
- Base Salary ($102,936- $113,579), plus employer’s contribution to superannuation and annual leave loading
Benefits
- Flexible, autonomous work environment
- Competitive pay and conditions
- Training and development opportunities
- Health & Wellbeing and Employee Assistance Programs
About the Company
- The Department of Communities and Justice (DCJ) offers opportunities to make a real difference by collaborating with other agencies and community partners to improve lives and realize the potential of children, adults, families and communities.
- We are focused on breaking, rather than managing, disadvantage.
- Australia's top public sector employer.
Equal Opportunity
- We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.