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About the Role
Mastercard Digital Labs is a leading-edge global innovation practice that delivers innovation programs incorporating design thinking, AI, and agile development. We support customers and partners with innovation and R&D consultation, delivering tailored programs and products to meet specific business challenges.
Responsibilities
- Act as a lead sprint master for facilitating product development engagements for customers and internal stakeholders.
- Serve as an engagement lead for a portfolio of initiatives, including preparation for sprint events like creating/reviewing client innovation briefs and setting up events.
- Develop and mature existing Digital Labs service offerings, including product development sprints, customer testing, tech-build, thought leadership events, and pilots.
- Drive co-creation of design with partners in financial services, tech, airlines, retail & commerce, and other industry verticals.
- Advise and position partners to leverage market catalysts and disruptive technologies like Open Banking, Crypto, VR, and AR to drive new products and capabilities.
- Explore and support the development of Mastercard Labs’ relationships with external parties such as innovation entities, labs organizations, and universities.
- Act as a lead advocate for innovation within Mastercard, serving as an external face of Mastercard Labs in Japan, Korea & AP.
- Evangelize Digital Labs products/services to support business development and achieve shared revenue objectives.
- Offer leadership to diverse teams of UX designers, video content creators, developers, and stakeholders to build morale and create cohesion.
Requirements
- Demonstrated experience in product innovation and consulting.
- Interest in the product development process, especially agile and design thinking methodologies.
- Experience working in multi-disciplinary groups through activities like strategic planning, journey mapping, issue resolution, brainstorming, and requirements gathering/definition.
- High energy, can-do attitude, strong sense of ownership, and desire to succeed with commensurate analytical and strategic skills.
- Strong presentation skills with persuasive presence and ability to effectively communicate technology to business people and vice versa.
- Understanding/experience of innovation frameworks and practical technology application.
- Startup and/or consulting experience is preferred.
- Payments technology knowledge or experience in the industry would be a huge advantage.
- Ability to provide expert facilitation skills in environments where the team agenda is not clear and obvious solutions are not always the most appropriate.
- Leadership skills to influence others and navigate complex relationship scenarios without direct reporting relationships.
- Value and promote strong processes for achieving consistent, high-quality, repeatable results.
- Experience in management consultancy, product owner, or scrum master roles is relevant.
- Ability to act effectively as a brand ambassador.
- Excellent verbal and written skills.
- Willingness to travel.
- Abide by Mastercard’s security policies and practices.
- Ensure the confidentiality and integrity of the information being accessed.
- Report any suspected information security violation or breach.
- Complete all periodic mandatory security trainings.
Skills
- Ideation methodologies
- Rapid prototyping
- Design sprints
- Agile product management
- AI
- Agentic Commerce
- Technology innovation
- Agile prototype development
- New product design
- Empathy
- Structured and consultative approach to problem solving
- Active listening
- Ability to inspire and energize diverse groups
- Confidence in ambiguous situations
- Business development flair
- Facilitation skills
- Leadership skills
- Verbal skills
- Written skills
- Korean fluency highly desirable
- Japanese fluency highly desirable
Location
- Tokyo
Work Type
- Full-time
Experience Level
- Experienced
About the Company
- Mastercard powers economies and empowers people in 200+ countries and territories worldwide.
- We are building a sustainable economy where everyone can prosper.
- We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible.
- Our technology, innovation, partnerships, and networks deliver unique products and services that help people, businesses, and governments realize their greatest potential.