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About the Role
Cicero Animal Clinic is seeking a Veterinary Assistant / Client Service Representative to join our team in a unique cross-trained role supporting both the clinical floor and the front desk. This is an excellent opportunity for an entry-level candidate who is outgoing, people-oriented, and ready to grow in two directions at once. This role is intentionally split between VA and CSR responsibilities — some days you'll be in the exam room assisting with outpatient procedures and patient care, and others you'll be at the front desk managing client interactions, scheduling, and communications. No prior veterinary experience is required — what matters most is a positive attitude, strong communication skills, a genuine love for animals, and the flexibility to show up wherever the team needs you most. In this position, you will play a critical role in supporting efficient hospital operations on both sides of the practice, creating positive client experiences, and ensuring patients receive compassionate, high-quality care throughout every stage of their visit. Success in this role requires attention to detail, a proactive mindset, and the ability to anticipate the needs of both the veterinary team and clients.
Responsibilities
- Supporting efficient exam room check-in and outpatient workflow to ensure exceptional patient and client care
- Assist veterinarians during outpatient appointments and treatments providing gentle patient restraint and handling
- Welcoming clients at the front desk, managing appointment flow, and handling multi-line phone communication
- Scheduling appointments, coordinating patient arrivals, and supporting daily front desk operations as needed
- Building positive relationships with clients through education, communication, and attentive service
Requirements
- 1+ year of experience in a veterinary assistant, veterinary receptionist, kennel assistant, or related role preferred
- Safe animal handling and restraint skills for dogs and cats of varying sizes and temperaments
- Ability to assist with exams, treatments, and outpatient procedures
- Strong attention to detail and ability to follow established protocols
- Ability to prioritize tasks and multitask in a fast-paced environment
- Strong organizational and time management skills
- Compassionate, professional communication with clients and team members
- Dependable attendance and strong work ethic
Skills
- Safe animal handling and restraint skills for dogs and cats of varying sizes and temperaments
- Ability to assist with exams, treatments, and outpatient procedures
- Strong attention to detail
- Ability to follow established protocols
- Ability to prioritize tasks
- Multitasking in a fast-paced environment
- Strong organizational skills
- Time management skills
- Compassionate communication
- Professional communication with clients
- Professional communication with team members
Location
- Cicero
Work Type
- Full-time
- Flexible 4 or 5-day work week
- Monday–Friday
- At least one closing shift per week until 8:30 PM
Experience Level
- Entry-level
- 1+ year of experience preferred
Salary/Compensations
- $17 - $18 per hour
Benefits
- Bonus package: Up to $500 depending on previous veterinary assistant experience
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Disability insurance
- Employee Assistance Program
- 401k with company match
- Paid time off in accordance with site policy and applicable law
- Personal pet discount
About the Company
- At Cicero Animal Clinic we adopt a collaborative approach to patient care, with our 5 veterinarians receiving support from a team of experienced Client Service Representatives, Veterinary Assistants, skilled LVTs, and a robust management team. While we adhere to team-oriented protocols, we also prioritize individual attention. We believe in investing in individuals as people rather than merely as employees. A satisfied workforce fosters a cohesive team, which in turn provides outstanding patient care and customer service. We also have a chocolate fountain, and we are not afraid to use it!
- We invite you to join our clinic, where employees genuinely look forward to coming to work each day.
Equal Opportunity
- Western Veterinary Partners is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital status, pregnancy, childbirth or related conditions, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.
- Western Veterinary Partners is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in the job application process.
- Hiring decisions will be based on merit, qualifications and the legitimate needs of the business.