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About the Role

Pine Woods Animal Hospital is seeking an outgoing Veterinary Receptionist / Client Service Representative to serve as the welcoming face of our hospital. In this fast-paced role, you will create exceptional client experiences, build trust through compassionate service, manage appointments and daily patient flow, handle multi-line phones and in-person interactions, process transactions, and support clients with essential information about our services. Ideal candidates are friendly, detail-oriented, highly organized, and thrive in a team-focused customer service environment.

Responsibilities

Create exceptional client experiences
Build trust through compassionate service
Manage appointments and daily patient flow
Handle multi-line phones and in-person interactions
Process transactions
Support clients with essential information about our services

Requirements

1+ years of experience in a customer service, reception, or client-facing role
Previous veterinary receptionist or healthcare-related front-desk experience preferred
Experience working with veterinary practice management software, especially Avimark, preferred
Experience scheduling appointments and coordinating calendars preferred
Ability to remain calm, professional and solution-oriented during busy periods

Skills

Ability to manage a multi-phone line system while assisting in-person clients
Exceptional verbal and written communication skills
Ability to provide compassionate, professional service to clients during both routine and emotionally sensitive situations
Strong organizational and time management skills
Ability to accurately process payments and maintain financial records
Positive attitude and willingness to collaborate with a team

Location

New York

Work Type

Full-time

Experience Level

1+ years of experience

Salary/Compensations

$17 - $19 per hour

Benefits

Medical, dental, and vision insurance
Life insurance and disability
Employee Assistance Program (EAP)
401k with company match
Paid time off in accordance with site policy and applicable law
Personal pet discount
Uniform allowance

About the Company

Pine Woods Animal Hospital is a progressive, 7-doctor practice with a close-knit, long-tenured team and a strong reputation in the community.
Our unique two-building campus — featuring a dedicated Wellness Center and Surgery & Rehabilitation Center — allows us to offer advanced services like acupuncture, rehab therapy, dentistry with full-mouth radiographs, and complex soft-tissue surgery.
You'll work alongside a strong team of LVTs and experienced assistants, collaborative doctors with diverse clinical interests, all in a fully paperless hospital that prioritizes efficiency, communication, and high-quality care.
If you're looking for a place where you can fully utilize your skills, continue growing, and be part of a supportive, well-established team, Pine Woods is an excellent place to build your career.

Equal Opportunity

Western Veterinary Partners is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital status, pregnancy, childbirth or related conditions, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.
Western Veterinary Partners is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in the job application process.
Hiring decisions will be based on merit, qualifications and the legitimate needs of the business.