About the Role
H.E.A.L. Veterinary Hospital is seeking an experienced, engaging, and visionary credentialed technician to serve as a strategic partner to the practice owner, COO, and hospital manager while leading the daily technical operations of our growing hospital. This is an outstanding opportunity for an accomplished veterinary technician team leader who is passionate about developing people, strengthening culture, improving operational performance, and delivering an exceptional experience for patients, clients, and team members.
Responsibilities
- Provide strategic leadership for the day-to-day technical operations of the hospital.
- Partner with the practice owner, COO, and hospital manager to establish priorities, drive growth, and achieve operational excellence.
- Onboard, coach, mentor, and retain an exceptional veterinary team.
- Foster a culture of accountability, communication, collaboration, and continuous improvement.
- Develop efficient systems to enhance patient care, client service, and team productivity.
- Lead performance management, employee development, and ongoing training initiatives.
- Ensure an outstanding client experience while maintaining high standards of patient care.
Requirements
- Active and in good standing NYS Veterinary Technician license
- Minimum of 3 years of team lead management experience required.
- Demonstrated success leading, coaching, and developing veterinary technical teams.
- Strong experience in anesthetic procedures (surgery, dentistry, etc.)
- Interest and experience working with exotic patients (avian, companion mammals, and reptiles)
- Experience improving operational efficiency and team performance.
- Excellent communication, organizational, and leadership skills.
- Experience with Vetspire practice management software preferred but not required.
- Interest and experience in holistic medicine and rehabilitation cases (water treadmill) is preferred, but not required.
Skills
- Leadership
- Coaching
- Mentoring
- Communication
- Organizational skills
- Anesthetic procedures
- Exotic patient care
- Operational efficiency
- Team performance improvement
- Holistic medicine
- Rehabilitation cases
Location
- DUMBO Brooklyn, NY
Work Type
- Full-time
Experience Level
- 3 years of team lead management experience
Education Level
- NYS Veterinary Technician license
Salary/Compensations
- Competitive wages based on experience
Benefits
- Paid time off
- Training & development
- 401(k) matching
- Competitive salary
- Employee discounts
- Free food & snacks
- NY credentialing dues and license
- Paid holidays
- Continuing education allowance and CE days
- Employee pet care discount
About the Company
- At H.E.A.L Veterinary Hospital, we believe exceptional patient care begins with an exceptional team.
- Our Core Values: Transparency and Trust, Innovation and Excellence, Compassionate Care, Patient Advocacy, Comfort and Calm, Connection and Community, Personal and Professional Development.
