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About the Role

The Student Services & Facilities Team Leader supports the day-to-day management of reception and campus operations for ILSC & Greystone College Sydney, ensuring the highest quality customer service and efficient administrative processes.

Responsibilities

• Ensuring the highest quality customer service from the team, including interacting with students and potential students.
• Answering or directing customer inquiries via phone, email, mail, and in-person.
• Organizing and preparing for intake days and graduation.
• Assisting students with access to learning platforms like MOODLE, ILSC & Greystone College Apps, and Microsoft 365.
• Updating the school’s database with student information, including PRISMS.
• Managing the student services/reception team’s schedule, including leave cover.
• Leading the student services/reception team in training sessions.
• Supporting the recruitment and hiring process of new reception staff.
• Purchasing student health insurance.
• Managing textbook stock levels and providing reports to the finance team.
• Assisting students with payments.
• Liaising with and supporting other departments, including student advising, academic, and accommodation.
• Advising, developing, and acting on ILSC policies and procedures, especially administrative processes, to ensure efficiency and compliance (including ESOS Act).
• Creating an inspiring team environment aligned with ILSC’s core values.
• Answering team member questions, addressing issues, and overseeing work for quality and guideline compliance.
• Listening to team feedback and resolving issues or conflicts.
• Communicating goals and deadlines to team members.
• Developing strategies to promote team member adherence to company performance goals.
• Conducting team meetings to update members on best practices and expectations.
• Discovering training needs and providing coaching.
• Generating and sharing comprehensive reports about team performance, mission-related objectives, and deadlines.
• Delegating and managing reception tasks.
• Performing other projects or related duties as determined by the Director/Director of Studies.
• Escalating issues to the appropriate stakeholders.
• Overseeing the opening and closing of campuses and ensuring the school is secure.
• Ensuring high standards of cleanliness by coordinating with cleaners and flagging concerns.
• Coordinating fire warden training with building management.
• Overseeing general maintenance of the campus, including organizing the replacement and repair of furniture and fixtures.
• Lodging tickets to building management for repairs.
• Organizing vendors and trades when required.
• Liaising with the IT department and interns on issues.

Requirements

• Strong communication and leadership skills.
• Ability to multitask with strong attention to detail.
• Excellent organizational and computer skills.
• Proactive with strong problem-solving and critical thinking skills.
• Post-secondary education preferred.
• 2-3 years’ experience in student services, preferably in an international environment.
• Some leadership/management experience preferred.

Skills

• Customer service
• Communication
• Leadership
• Multitasking
• Attention to detail
• Organization
• Computer skills
• Problem-solving
• Critical thinking
• Knowledge of another language (asset)

Location

• Sydney

Work Type

• Full-time

Experience Level

• 2-3 years in student services
• Some leadership/management experience preferred

Education Level

• Post-secondary education preferred

About the Company

• A world leader in language education & vocational training, ILSC Education Group offers life-changing educational experiences in Canada, Australia, Ireland, and India.
• ILSC has grown to include 10 locations worldwide and two online language schools.
• In 2025, ILSC Education Group launched Greystone Institute, a new Higher Education provider in Brisbane.
• In early 2022, ILSC Education Group joined forces with ELS Educational Services, bringing together over 100 years of combined experience delivering life-changing learning experiences to international students.
• ELS has developed a global reputation for delivering top-quality English language programs and has the most extensive network of on-campus English language programs and University partners across the USA.
• Our mission is to provide our global community with transformative learning, living and work experiences by offering the finest language, career and higher education programs.
• Our Core Values: PASSION, INNOVATION, RESPECT, COLLABORATION, INTEGRITY.

Equal Opportunity

• ELS, ILSC and Greystone College are committed to providing a barrier-free environment and are proud to be Equal Employment Opportunity employers.
• If you need assistance or an accommodation due to a disability, you may contact HR at HR@ilsc.com.