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About the Role
Client Experience & Sales Specialists are the heartbeat of the studio, serving as the first point of contact for clients, managing studio operations, and driving outbound client outreach and sales. This client-facing role sets the tone for the entire studio.
Responsibilities
- Conduct studio tours and confidently present and close service packages and memberships
- Own outbound client outreach: re-engage past clients, follow up on leads, and drive rebookings
- Consistently hit membership, package, and retail sales targets
- Serve as the go-to expert on Restore's services
- Greet and assist clients, and manage phone, text, and voicemail follow-up
- Handle booking, scheduling, rescheduling, and cancellations
- Onboard new clients: waivers and POS profile setup
- Educate clients on services, medical benefits, precautions, and at-home care
- Open and/or close the studio, keeping it safe, clean, and welcoming
- Represent Restore's mission and Hyper Wellness lifestyle in every interaction
- Help build a studio culture where every team member feels valued and recognized
Requirements
- Passionate about health and wellness
- At least one year of customer service experience in a retail environment
- Comfortable working weekends
- Strong communication and collaboration skills
- Comfortable and motivated by consultative selling
Skills
- Consultative selling
- Sales
- Client outreach
- Client service
- Communication
- Collaboration
Work Type
- Full-time
Experience Level
- 1+ year customer service experience
Salary/Compensations
- Competitive hourly salary plus bonuses
Benefits
- Free uniforms
- Health insurance
- Opportunity for advancement
- Paid time off
- Wellness resources
- 401(k)
- Bonus based on performance
- Employee discounts
- Flexible Schedules
- Fun, wellness-focused work environment
- Free and discounted wellness treatments
About the Company
- Restore Hyper Wellness is the leading retail provider of alternative health and wellness modalities in the United States.
- Our goal is to make Hyper Wellness® widely accessible, affordable, and fun.
- We are part of a franchise group that has 5 locations across Westchester and Brooklyn.