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About the Role

The Senior Service Technician will be responsible for maintaining, troubleshooting, repairing, upgrading, and optimizing a nationwide network of battery swapping stations for a key customer. This role serves as the primary field service representative and technical escalation point, ensuring maximum system uptime and customer satisfaction. The position requires extensive travel throughout the United States and offers opportunities for developing training programs and supporting organizational growth.

Responsibilities

Perform preventive maintenance, corrective maintenance, and emergency repairs on technical service stations across the United States.
Diagnose and resolve complex electrical, electronic, and mechatronic issues.
Conduct installations, commissioning, upgrades, and retrofits.
Perform root-cause analysis and implement corrective actions.
Ensure maximum uptime and operational performance of customer assets.
Maintain detailed service documentation and technical reports.
Act as the primary technical point of contact for a nationally recognized key customer.
Build and maintain strong customer relationships.
Provide technical guidance and recommendations to customer stakeholders.
Ensure exceptional customer service and professionalism during all field activities.
Develop and maintain technical training materials and service documentation.
Create structured training and qualification programs for internal teams and service partners.
Conduct hands-on and classroom-based training sessions.
Support knowledge transfer and continuous improvement initiatives.
Identify opportunities to improve service efficiency, reliability, and operational performance.
Assist in developing standard operating procedures and service best practices.
Collaborate closely with engineering, operations, product management, and customer success teams.

Requirements

Extensive experience supporting geographically distributed equipment networks.
Experience creating technical training programs and training technicians.
Proven ability to work independently with minimal supervision.
Strong technical problem-solving and troubleshooting skills.
Ability and willingness to travel extensively throughout the United States.
Valid U.S. Driver’s License with a clean driving record.
Ability to travel by airplane, train, and automobile as required.
Ability to lift and transport equipment when necessary.
Experience with EV charging infrastructure, battery systems, mobility solutions, or related technologies.
Previous experience supporting key national accounts.
Experience managing subcontractors or service partners.
Prior supervisory or team leadership experience.
Project management experience.

Skills

Mechatronics and Electronics
Electrical Engineering Technology
Industrial Maintenance
Automation Technology
Electrical systems
Low-voltage and control systems
Electronics diagnostics
Mechanical assemblies
Network-connected equipment
Electrical schematics
Wiring diagrams
Technical manuals
Service documentation

Location

United States

Work Type

Field Service
Full-time

Experience Level

Minimum 8 years of experience in Field Service, Industrial Equipment Maintenance, Mechatronic Systems, Electrical and Electronic Troubleshooting.
Senior level

Education Level

Associate’s Degree, Technical Certification, Military Technical Training, or equivalent practical experience in Mechatronics and Electronics, Electrical Engineering Technology, Industrial Maintenance, Automation Technology or related technical disciplines.

Benefits

Individual Coverage Health Reimbursement Arrangement (ICHRA) with $800 monthly contribution
20 days of Paid Time Off (PTO) annually
Observation of all U.S. federal holidays
Paid sick leave in accordance with applicable state and local regulations

About the Company

The Demo Daten GmbH is a fictional company created by Personio to familiarize our customers with our software.