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About the Role
This role focuses on developing and delivering services for Civil Society and Communities, including innovation. It involves leading key accounts and projects, ensuring quality and financial standards, and developing client relationships.
Responsibilities
- Act as senior delivery lead, programme manager, or project director for complex programmes.
- Provide hands-on leadership through programme scoping, design, mobilisation, delivery, and evaluation.
- Manage senior clients, stakeholders, and governance.
- Own delivery performance across scope, quality, risk, timelines, and budgets.
- Resolve complex delivery challenges and risks.
- Ensure benefits realisation and outcome measurement are embedded in programme delivery.
- Share learning and best practices.
- Manage, coach, and mentor programme and project teams.
- Apply PPL’s delivery standards, methodologies, and quality frameworks.
- Embed consistent governance, reporting, and assurance processes.
- Provide senior-level assurance on major programmes.
- Drive continuous improvement in delivery practice and capability.
- Act as a subject matter expert for complex programme and project delivery.
- Maintain oversight of delivery health across priority programmes.
- Support resource planning and capacity management across delivery teams.
- Work with the Senior Leadership Team to manage delivery risk, sequencing, and workload.
- Support early-stage mobilisation of new work to ensure delivery readiness.
- Escalate and resolve systemic delivery issues.
- Contribute to the commercial success of the Civil Society and Communities Practice.
- Build long-term trusted relationships through delivery excellence.
- Identify and convert follow-on opportunities from existing programmes.
- Support account growth targets and contribute to overall organisational performance.
- Ensure new work is deliverable and commercially sustainable.
- Contribute to proposition development grounded in delivery experience.
- Support the creation of case studies, thought leadership, and delivery insights.
- Contribute to sales and marketing activity related to delivery-led work.
- Support bids and proposals in areas of expertise.
- Help shape PPL’s reputation for delivery excellence in complex change.
- Manage assigned delivery resources and teams.
- Provide leadership, coaching, and development.
- Support recruitment and onboarding of delivery capability.
- Embed a strong performance, accountability, and learning culture.
- Ensure compliance with PPL policies, processes, and values.
Requirements
- Experience in leading key accounts and portfolios of civil society and innovation projects.
- Expertise in providing delivery leadership, subject matter expertise, accountability, quality assurance, and financial and performance standards.
- Proven ability to develop existing and new client relationships.
- Demonstrated success in generating follow-on work through delivery excellence and trusted relationships.
- Experience in team development and capacity building.
- Contribution to overall business strategy, internal transformation, and quality improvement.
- Support for wider thought leadership at national, regional, and local levels.
- Contribution to the development and delivery of practice communications and marketing strategy.
- Experience in managing, coaching, and mentoring programme and project teams.
- Operational closeness to delivery, maintaining direct involvement in priority programmes.
- Application of delivery standards, methodologies, and quality frameworks.
- Embedding consistent governance, reporting, and assurance processes.
- Providing senior-level assurance on major programmes.
- Driving continuous improvement in delivery practice and capability.
- Acting as a subject matter expert for complex programme and project delivery.
- Oversight of delivery health across priority programmes.
- Support for resource planning and capacity management.
- Management of delivery risk, sequencing, and workload.
- Support for early-stage mobilisation of new work.
- Escalation and resolution of systemic delivery issues.
- Contribution to commercial success through existing relationships, expertise, and knowledge.
- Identification and conversion of follow-on opportunities.
- Support for account growth targets.
- Ensuring new work is deliverable and commercially sustainable.
- Contribution to proposition development.
- Support for creating case studies, thought leadership, and delivery insights.
- Support for sales and marketing activity.
- Support for bids and proposals.
- Management of assigned delivery resources and teams.
- Leadership, coaching, and development.
- Support for recruitment and onboarding.
- Embedding a strong performance, accountability, and learning culture.
- Ensuring compliance with policies, processes, and values.
- Experience operating within a matrix delivery model.
Skills
- Civil Society and Communities expertise
- Innovation expertise
- Project leadership
- Programme management
- Client relationship management
- Stakeholder management
- Financial management
- Performance management
- Quality assurance
- Risk management
- Team development
- Capacity building
- Business strategy
- Internal transformation
- Quality improvement
- Thought leadership
- Communications strategy
- Marketing strategy
- Benefits realisation
- Outcome measurement
- Coaching
- Mentoring
- Delivery standards
- Methodologies
- Quality frameworks
- ISO standards
- Governance
- Reporting
- Assurance processes
- Continuous improvement
- Subject matter expertise
- Resource planning
- Capacity management
- Commercial acumen
- Proposition development
- Sales
- Marketing
- Bids and proposals
- Recruitment
- Onboarding
- Performance culture
- Accountability culture
- Learning culture
- Matrix delivery model
About the Company
- PPL is an organisation focused on delivering excellence in complex change.