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About the Role

The OTC Manager plays a key role in supporting the Financial Controller to meet cash targets and drive improvements in the OTC process. This position requires strong technical and interpersonal skills to manage stakeholder relationships and ensure timely invoicing and collections.

Responsibilities

• Manage the delivery of high-quality, controlled Accounts Receivable services for the local market business.
• Coordinate with billing, AR, and sales teams to ensure adjustments to discrepancies, revenue recognition, contract discounting, campaign flight changes, or customer revisions are processed timely and accurate manner.
• Support the monthly close and account reconciliation process.
• Lead cash collection activities, such as following up on past-due accounts and referring accounts to collection agencies, to ensure continuous improvement in DSO figures.
• Analyse and resolve media billing discrepancies; select an appropriate course of action that typically involves resolution resulting in client payment.
• Act as the key contact point for the local market business for all O2C-related matters, engaging with the Bangalore team / other relevant stakeholders to ensure timely resolution of issues.
• Serve as the main point of contact to resolve escalated inquiries, including working cross-functionally with internal partners.
• Providing monthly billing & AR metrics reporting as set by Global/Regional Corporate teams.
• Lead the local OTC team to ensure timely and accurate invoicing of all billing, including print, digital, ancillary and programmatic media.
• Manage direct staff based in the local market (i.e. OTC Coordinators based in London).
• Oversight of the remote billing team’s day-to-day operations and workflow, and local market-based collections activities.
• Active participation in the identification and delivery of process improvement projects for the global and local market AR, creating value-added operational efficiency and improved controls.
• Surface potential growth, continuous improvements and standardisation across billing and AR teams.
• Collaborate with the billing team with regression testing - system integration of new products and services, tools, and technologies into existing operations.
• Establish credit policies: Evaluate and authorise credit limits/actions, e.g. prepayment.
• Establish credit policies: Review and monitor customer payment histories and credit limits.

Requirements

• A deep understanding of the end-to-end Order-to-Cash process, including order processing, invoicing, billing, collections, and cash application.
• Strong experience at a managerial level within an Accounts Receivable role covering invoicing.
• Strong verbal and written communication skills to interact with customers, internal stakeholders, and cross-functional teams effectively.
• Strong working knowledge of Excel, including pivot tables, VLOOKUPs, etc.
• Familiarity with OTC-related software, ERP systems, customer relationship management (CRM) tools, and other technologies used to manage orders, invoicing, and collections.
• Proficiency in using data analytics to identify trends, spot anomalies, and make data-driven decisions for process optimisation and performance improvement.
• Ability to build and maintain positive relationships with customers, sales teams, finance, and other departments involved in the OTC process.
• Understanding of financial principles, such as credit risk assessment, and working capital management.
• Knowledge of relevant regulations, internal controls, and risk mitigation strategies related to the OTC process.
• Ability to prioritise tasks, meet deadlines, and effectively manage time and resources.
• Experience in multi-site / location accounts receivable/credit control - Advantageous.
• Experience in a process-driven environment.

Skills

• Excel
• Pivot tables
• VLOOKUPs
• OTC-related software
• ERP systems
• Customer relationship management (CRM) tools
• Data analytics

Location

• London, GB

Work Type

• Hybrid

Experience Level

• Managerial level

Benefits

• 25 days holiday (plus bank holidays)
• Extra days of annual leave for moving house or volunteering
• Competitive pension scheme
• Bupa Private Healthcare
• Season ticket loans
• Eye tests
• Core hours
• 10 remote days (from home or a country with a Condé Nast office location)
• Employee Assistance Programme
• Corporate gym membership
• Cycle to work scheme
• Dog-friendly office
• Discounts
• Magazine subscriptions
• Access to the Condé Nast Learning Hub
• Employee Resource Groups

About the Company

• Condé Nast is one of the world's most renowned media publishing companies, creating and distributing every type of media today, spanning print and digital publishing in all formats.
• With a portfolio of some of today's most influential brands, the company continues to grow its audience through a global operational and content infrastructure across its 12 owned and operated markets.
• Headquartered in New York City, the company's owned and operated markets include China, France, Germany, India, Italy, Japan, Mexico & Latin America, Spain, Taiwan, UAE/Dubai, the U.K., and the U.S., with additional local license partners in over twenty additional markets across the globe.
• Lead brands include Vogue, The New Yorker, GQ, Architectural Digest, Condé Nast Traveler, Vanity Fair, Wired, Allure, Ars Technica, Bon Appétit, House & Garden, Pitchfork, Tatler, and Vogue Business.
• Condé Nast is a global media company, home to iconic brands including Vogue, GQ, Glamour, CN Traveller, Vanity Fair, Wired, The World of Interiors, House & Garden and Tatler, among many others.
• We are headquartered in New York and London and operate in 32 markets worldwide, with a footprint of more than 1 billion consumers across print, digital, video and social platforms.
• We value diversity of background, views and cultures.
• We celebrate people for their personal qualities, skills and contributions, recognising the power our brands have to influence and shape culture.

Equal Opportunity

• Condé Nast is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, age, familial status and other legally protected characteristics.