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About the Role
As an Account Manager at Light Labs, you'll build and own a book of some of the largest manufacturers and brands in CPG, helping them manage, improve, and showcase their quality to bring more transparency to the food system. Your job is to grow these accounts: expand testing programs across new products, sites, and categories, and make Light Labs indispensable to every customer you touch. We've grown from zero to a multi-million-dollar run rate in under 2 years, and you'll play a key role in scaling Light Labs to a $50M run rate in 2027.
Responsibilities
- Own and grow a large book of business, running it like a P&L.
- Identify and close new testing programs, product lines, sites, and use cases within existing customers.
- Respond with speed to customer inquiries and requests.
- Act as a problem solver, driving quality issues, failed results, or regulatory questions to resolution.
- Travel regularly to customer plants and HQs for in-person engagement.
- Learn the science and lab operations to build rapport and trust with technical buyers.
- Develop multi-threaded relationships across quality, operations, regulatory, procurement, and executive stakeholders.
- Partner with lab operations to ensure customer needs are met and flag risks.
- Translate customer feedback into actionable insights for product, marketing, and operations.
- Contribute to scaling Light Labs to a $50M run rate by retaining and expanding key accounts.
Requirements
- 3-5+ years of quota-carrying experience owning and growing a book of business, ideally with enterprise or strategic accounts in a fast-paced environment.
- Demonstrated success expanding existing accounts through complex, multi-stakeholder processes.
- Operates with urgency and treats speed as a competitive advantage.
- Skilled in discovery, storytelling, and objection handling, with a clear, persuasive writing style.
- Builds real account plans, understands business context, and positions solutions strategically.
- Operates independently, thrives in ambiguity, and builds structure.
- Quickly absorbs technical and scientific concepts and translates them into business value.
- Willing to travel regularly to plants, HQs, and industry events.
- Motivated by improving transparency and integrity in the food system.
Skills
- Account Management
- Sales
- Business Development
- Communication
- Problem Solving
- Strategic Planning
- Technical Aptitude
- Relationship Building
- Customer Service
Location
- Austin, TX
Work Type
- In-office 5 days per week
Experience Level
- 3-5+ years
About the Company
- Light Labs is building the modern platform for lab testing, starting with consumer goods brands.
- We help companies test more cheaply, quickly, and enable them to use lab results to automate regulatory compliance and grow revenue.
- We believe consumers deserve to know the purity and accuracy of every product that affects their families' health.
- We are building a lab that makes testing faster, cheaper, and easier, along with infrastructure for brands to market lab results, automate compliance, and differentiate themselves.
- We are a team of experienced founders that have raised $30M+ from top VCs (8VC and Valor), with top CPG founders and strategics.
- Every team member has a seat at the table as we work to increase transparency in the food system.