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About the Role

Two exciting opportunities exist within the State Insurance Regulatory Authority (SIRA) for Advisors to join the Supervision (Self) & Supervision (TMF) teams. These roles are responsible for holding licensed insurers accountable to their obligations within the NSW Workers Compensation scheme.

Responsibilities

• Implement transparent, consistent, and measurable performance expectations for regulated entities to drive statutory compliance, promote sound practices, and achieve optimal outcomes.
• Provide expert guidance and support to build capability and influence regulated entities, helping them meet scheme objectives and deliver better outcomes for customers.
• Analyze data and coordinate analytic strategies to detect emerging risks, trends, and instances of non-compliance, informing proactive decision-making.
• Oversee the performance and compliance of regulated entities, identifying opportunities for service improvement and recommending actionable solutions.
• Implement targeted remediation activities to address risks and issues, ensuring compliance and alignment with scheme objectives.
• Develop and execute effective regulatory strategies that support scheme goals and reinforce public confidence in the regulator’s role.

Requirements

• Strong workers compensation or personal injury experience, preferably in a regulatory environment.
• Excellent analytical skills, stakeholder engagement capability, legislative interpretation skills, and the ability to build collaborative relationships.
• Resume (maximum 5 pages) and a cover letter (maximum 2 pages) required.
• Cover letter must explain motivation for applying and outline how skills and experience enable successful performance of key responsibilities, including examples demonstrating analytical capability, stakeholder engagement, and relevant industry experience.
• Applicants must be NSW residents or in the process of relocating to NSW.
• Applicants must hold appropriate working rights for the type of employment offered.

Skills

• Analytical skills
• Stakeholder engagement
• Legislative interpretation
• Building collaborative relationships

Location

• Sydney
• Gosford

Work Type

• Ongoing

Experience Level

• Commensurate with experience

Salary/Compensations

• $113,574 – $125,720 + super
• $116,981 base plus superannuation

Benefits

• Genuine flexible working arrangements that support work-life balance.
• State-of-the-art offices designed for innovation and connection.
• Wide range of wellbeing programs and resources to support mental, physical, and emotional health.
• Excellent professional development and learning opportunities.

About the Company

• A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.
• The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

Equal Opportunity

• We provide adjustments to the recruitment process for candidates, including individuals with disability. If you require an adjustment during the recruitment process, including alternate formats or have questions about the support available, please contact Talent Operations on 02 8276 8130 or csrecruitment@customerservice.nsw.gov.au.