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About the Role
We are seeking an exceptional operator to ensure customer success, starting by managing operational tasks for the founding team and progressing to full account ownership. This role involves owning the operational backbone of customer success, with opportunities to manage enterprise relationships, drive expansion, and evolve with the company into broader customer success or operations roles.
Responsibilities
- Own onboarding logistics for new pilots, including kickoff scheduling, account setup, and getting customer teams productive fast
- Track every pilot against its agreed success criteria and flag risks early
- Serve as first-line triage for customer questions and issues, resolving what you can and escalating what you can't so nothing slips
- Keep customer records, usage data, and account health visible and up to date
- Build the repeatable playbooks and templates that turn our bespoke motion into something scalable
- Grow into owning a book of accounts, leading check-ins, renewals, and the customer relationship end-to-end
- Deeply understand each customer's data pain points and priorities, and identify the best use cases and teams to expand Paradigm within large enterprises
- Partner on expansion, spotting where customers can get more value and driving upsell conversations across layered buying organizations
Requirements
- Experience in a customer-facing role such as customer success, account management, implementation, deployed engineering, or operations
- Exceptional organizational skills and attention to detail
- Excellent written and verbal communication, comfortable with sophisticated enterprise customers
- A fast learner who can get genuinely fluent in a technical product and explain it clearly
- Strong judgment, discretion, and the ability to handle confidential customer information
- High comfort operating in fast-moving, ambiguous environments where priorities shift frequently
- A proactive, low-ego sense of ownership, willing to do the operational work that needs doing now while growing into more
- Willingness to travel
Skills
- Customer Success
- Account Management
- Implementation
- Deployed Engineering
- Operations
- Organizational Skills
- Attention to Detail
- Written Communication
- Verbal Communication
- Technical Product Fluency
- Judgment
- Discretion
- Ownership
- Enterprise Account Growth
- Software Engineering
- Solutions Engineering
- Technical Account Management
Location
- San Francisco
Work Type
- Onsite
Experience Level
- Mid-level
- Senior-level
About the Company
- Paradigm is a new type of spreadsheet for automating manual research with agents.
- We are based in San Francisco and are backed by ~$10M from General Catalyst, Y Combinator, and some of the best builders and operators in technology, including the founders of Ramp, Dropbox, and more.
- Our team is small and talent-dense. We are serial builders who have worked and studied at Google, Databricks, Penn, Bridgewater, and more.
- Our mission is to build a new type of agent-centric workspace that massively increases the productivity of knowledge workers.
- We focus on frontier AI systems that tackle meaningful real-world challenges and push the boundaries of what intelligent software can do.