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About the Role
We are looking for an experienced Customer Care Center (CCC) Technical Support Agent to help us unlock further commercial value for our business.
Responsibilities
- Provide technical support to customers via phone, email, and chat.
- Log customer interactions in the Customer Relationship Management system.
- Identify sales opportunities from inbound calls.
- Create and update FAQ content.
- Implement continuous improvement based on customer feedback.
- Engage in internal communication for CCC projects with global teams.
Requirements
- At least 2-3 years of working experience.
- Fluent Japanese skills.
Skills
- Intermediate English communication skills.
Experience Level
- 2-3 years
Benefits
- Family care leave
- Comprehensive medical coverage for employee and dependents
- Worldwide Employee Stock Ownership
About the Company
- Schneider Electric is leading the digital transformation of energy management and automation.
- Our technologies enable the world to use energy in a safe, efficient and sustainable manner.
- We strive to promote a global economy that is both ecologically viable and highly productive.
- €25.7bn global revenue
- 137,000+ employees in 100+ countries
- 45% revenue from IoT
- 5% revenue devoted to R&D
Equal Opportunity
- It is the policy of Schneider Electric to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.