Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

This role focuses on providing advanced-level digital architecture solutions, including control systems, automation, and software coding. Responsibilities include installation, testing, commissioning, and advanced support for digital solutions, as well as workshop and field repairs of components. The role also involves investigating RMA's, writing technical reports, and ensuring accurate reporting and equipment functionality. Additionally, it requires identifying new business opportunities, managing customer relationships, and adhering to Health, Safety, and Environment (HSE) policies.

Responsibilities

Provide advanced-level digital architecture solutions ranging from control systems, automation systems, to software coding.
Perform advanced-level installation, testing, and commissioning of digital solutions.
Handle advanced support requests for warranty inspections, rectification, and fine-tuning.
Conduct workshop testing of control systems (PPC).
Perform workshop repair of failed or damaged components.
Perform field repair of failed or damaged components.
Investigate, inspect, test, and report on RMA's.
Write technical reports on serviced equipment.
Ensure accurate and timely reporting.
Ensure equipment & tools are functional, calibrated, and available for services delivery.
Identify and report new business opportunities on site.
Maintain and encourage appropriate communications and cooperation within Power business, Leadership team, customers, and other divisions/entities.
Respond to customer requests in a timely manner.
Maintain a professional relationship with customers.
Develop and maintain business and client relationships.
Manage customer expectations both internally and externally.
Determine client requirements.
Develop a culture of excellent customer service attitude within the team.
Understand and implement company HSE policies.
Comply with company and customer HSE standards and policies.
Manage individual priorities and deliverables within the HSE context.
Actively encourage a safety and environmentally conscious workplace.
Strive to find new ways of improving the work environment.
Take personal ownership of HSE issues and activities within your area of responsibility.
Actively encourage positive HSE options within your workgroup.
Ensure all activities conform with relevant government regulations, company policies, standards, and ethics.
Identify opportunities for improvement of work practices and processes.
Retain and apply technical knowledge gained from in-depth training.
Perform site audits as necessary.
Perform system ERP/CRM tool administrative support and operations.

Requirements

Electrical Engineering qualification.
Digital solutions experience required (SCADA, PPC, PLC..etc).
Medium Voltage Field Service Engineer training (Transformers, RMU and Switchgear) preferred.
HV switching preferred.
Full Japanese Driver’s License.
Read & interpret electrical schematics & mechanical diagrams.
Read & interpret software coding for control systems.
Strong computer efficiency; Word, Excel, Outlook.
Strong ERP/CRM tool administrative tasks.
Previous Schneider Electric product service experience is essential (commissioning and/or troubleshooting capacity).
Perform electrical preventative and corrective maintenance on PV solar systems.
Electrical testing or servicing experience preferred.
Familiar with Voltage Testers, Multi-meters, Current clamps, Oscilloscopes, Voltage Test Procedures, Lock Out- Tag Out, fiber-optics, Electric Static Discharge (ESD), Accumulator Charging etc.
Familiar with database, control systems, system automation, BMS, SCADA, SQL etc.
Service business excellence knowledge highly desirable.
Cross-cultural skill requirements.
Willing to work closely with R&D Teams located in Asia, America and Europe.
Japanese language is a must.
May require stationing near key sites if stated/assigned by Service Contract.
Interest and Ambition to develop a detailed knowledge of Power Electronics products and Software platforms.
Document and report.

Skills

Control systems
Automation systems
Software coding
Installation
Testing
Commissioning
Support requests
Warranty inspections
Rectification
Fine-tuning
Workshop testing
Workshop repair
Field repair
RMA investigation
Technical reporting
Relationship Management
Customer Management
HSE policy implementation
Governance
Electrical schematics interpretation
Mechanical diagrams interpretation
Software coding interpretation
Computer efficiency (Word, Excel, Outlook)
ERP/CRM tool administration
Preventative maintenance
Corrective maintenance
PV solar systems maintenance
Electrical testing
Servicing
Voltage Testers
Multi-meters
Current clamps
Oscilloscopes
Voltage Test Procedures
Lock Out- Tag Out
Fiber-optics
Electric Static Discharge (ESD)
Accumulator Charging
Database management
System automation
BMS
SCADA
SQL
Cross-cultural communication
Flexible working hours

Location

Local travel
Interstate travel

Work Type

Full-time
Occasional local travel
Occasional interstate travel

Experience Level

Advanced-level
Previous Schneider Electric product service experience is essential

Education Level

Electrical Engineering qualification