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About the Role
This role focuses on ensuring customer issues related to UPS and network products are managed effectively, preventing future problems, and driving collaborative issue resolution.
Responsibilities
- Ensure customer issues of UPS and network products are well managed and ultimately prevented.
- Ensure a reliable process is operating to solve customer complaints fast and effectively.
- Escalate customer issues to the right organization whenever needed.
- Ensure all customer issues are regularly analyzed to identify top issues and launch projects to prevent them and to keep cycling PDCA.
- Drive the issue resolution with other organizations collaboratively to contain, analyze, correct, and prevent problems affecting customers.
- Lead execution of containment actions for known problems.
- Report the customers about root cause analysis and solution of the issues.
Requirements
- Bachelor degree of electric and electronics technology.
- At least 10 years of experience in design, quality control/quality assurance, or service for power supply products for server back-up.
- Strong skill in problem statement and root cause analysis reporting.
- Small team leading experience as a team leader/manager.
- Customer facing experience with handling quality issues.
- Influence skill and ability to work in a multicultural environment.
- Strong Communication skill, fluent in Japanese and English.
Skills
- Problem statement
- Root cause analysis reporting
- Team leadership
- Customer handling
- Influence
- Multicultural collaboration
- Communication
- Japanese fluency
- English fluency
- VRLA battery knowledge
- Lithium ion battery knowledge
- Network knowledge
- Software knowledge
- UPS production engineering
- Inverter production engineering
- Network engineering
- Software engineering
Location
- Tokyo
Work Type
- Full-time
Experience Level
- Senior
- 10+ years
Education Level
- Bachelor's degree
About the Company
- Schneider’s 5 core values