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About the Role

We are looking for an experienced Field Service Representative (FSR) who is accountable for installing, inspecting, maintaining, troubleshooting, and repairing customer equipment. The FSR will maintain, retrofit, and provide technical support for all Schneider products, both in the shop and on site. Work on competitive equipment may also be part of the role. Experienced FSRs will share and provide technical instruction and guidance to newer FSRs.

Responsibilities

Define the architecture and accurate set of devices (gateways, communication agents,) in order to retrieve in an efficient and scalable way data coming out from the asset or concentration layers up to the Schneider Electric IoT platform.
Commission the IT/IOT portion of the digital services: coordination with other SE Field Services Engineers / EcoExpert / Subcontractors / Customer’s staff
Comply with Safety and cyber security policies, practices and procedures
Perform Startup/Commissioning on Schneider Electric product & possible competition equipment.
Perform Preventive, scheduled and unscheduled Maintenance on equipment
Analyze and interpret technical procedures, governmental regulations, different problems on our equipment and provide appropriated answer
Analyze and explain reports results to customers and management
Certification & accreditation could be required vs Business and Country regulations.
Proactive participation to team collective initiatives & management meetings to achieve departmental and company goals (SIM1)
Understand scope of work, respect time allocation to perform job and ensure full traceability (timesheet, change order etc..)
Support planners, coordinators, project manager to get good customer site condition understanding
Escalate quality or technical issue detected on field
Understand Ecostruxure offer and provide technical explanation to customers
Use all digital tools designed for SE FSR
Track Installed Base (serviceable assets)
Advise customers on different opportunities to optimize its install base and create lead generation business opportunities
Perform basic audits of customer’s electrical systems and equipment (MPS walktrough)
Perform Field Services Operations by providing best in class customer experience and promote Schneider signature
Install, inspect, maintain, troubleshoot, and repair customer equipment.
Maintain, retrofit, and provide technical support for all Schneider products.
Perform warranty and recall work.
Test circuits and equipment utilizing various tools and machines such as computers, software, workstations, circuit diagrams, etc.
Analyze malfunctions in equipment and interpret maintenance manuals, using knowledge of systems and electronics to isolate and correct issues.
Respond to emergency calls and for intervention.
Maintain service equipment, tools, and documentation.
Identify sales opportunities.

Requirements

4-5 years equivalent experience in a related field, or equivalent combinations of education and experience
Proven relevant work experience in Operational Technology (Control system, RTU, Gateway, Energy Automation System) with a mandatory experience in Ethernet network.
Ability to adapt and perform in a fast moving and often-changing environment
Proficient computer skills with Microsoft office applications
Work cross-functionally and manage day to day activities
Intermediate English skill

Skills

Industrial IoT is a plus
Passionate about emerging predictive and analytic technologies
Knowledge of equipment communications protocols (TCP/IP, Modbus, IEC61850…)
Excellent communication and interpersonal skills.
Demonstrates leadership ability through direct or cross functional team
Strong communication skills both oral and written
Aligns a strategy and enables results through others
Interpersonal skills and ability to influence others
Embrace an entrepreneurial mindset
Self driven
Autonomous
Influential
Perseverance
Reliable
Direct
Curious
Creative

Experience Level

4-5 years equivalent experience

Education Level

Bachelor’s Degree or equivalent (engineering an advantage)

About the Company

Great People make Schneider Electric a great company.
Dream of working in a company that is driven by a meaningful purpose and that continuously creates an inclusive environment where you are empowered to do your best and be innovative?