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About the Role

Leads the improvement of the customer experience for Schneider Electric’s Cooling Business Unit’s most critical customers, ensuring timely issue resolution and effective communication.

Responsibilities

• Manage resolution for critical and escalated issues affecting Cooling VIP customers.
• Communicate and present 8D progress to customers affected by critical issues.
• Provide a holistic approach to issue resolution and communication for customers affected by multiple concerns across different regions, locations, or aspects of their business.
• Ensure resolution priorities are established and maintained.
• Champion “Quality Marketing” both internally and externally to promote quality initiatives and continuous improvement.

Requirements

• Proven record of problem solving.
• Excellent communication skills.
• Knowledge of quality systems.
• Knowledge of mechanical, electrical, and control systems.
• Experience in handling multiple problems.
• Experience working on cross-functional teams.
• Demonstrated ability to communicate, lead, and influence at all levels within Schneider Electric and with customers.
• Experience with quality engineering tools and practices is preferred: process mapping, 8D process, statistical analysis, etc.
• Must be self-motivated.
• Must have good interpersonal skills.
• Capable of managing multiple workstreams.
• Capable of solving complex problems through innovative thought and experience.
• International communication experience is a plus.
• Strong professional and organizational skills.
• Attention to detail.
• Computer skills.
• Ability to work independently.
• Willingness to travel up to 25% to domestic and international locations.

Skills

• Technical background
• Communication skills
• Organization skills
• Issue management skills
• Problem solving
• Quality systems
• Mechanical systems knowledge
• Electrical systems knowledge
• Control systems knowledge
• Process mapping
• 8D process
• Statistical analysis
• Interpersonal skills
• Workstream management
• Innovative thought
• Professional skills
• Organizational skills
• Attention to detail
• Computer skills

Location

• Tokyo, Japan

Work Type

• Full-time

Experience Level

• 5+ years of relevant experience

Education Level

• Bachelor's degree in technical discipline is preferred

About the Company

• Schneider Electric’s Cooling Business Unit is passionate about helping our customers meet their Datacenter Cooling needs.