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About the Role
The Claims Associate at Walmart Canada plays an important role in supporting inventory accuracy and store profitability by ensuring proper handling of damaged and returned merchandise in accordance with Company guidelines. This role works closely with vendor partners, associates, and customers to secure appropriate credits, maintain inventory control, and support smooth store operations. By combining strong attention to detail with excellent customer service, the Claims Associate helps protect company assets while contributing to a positive shopping and work environment.
Responsibilities
- Scans damaged and stolen items quickly and correctly to help prevent loss.
- Prepares returns, vendor requests, recalls, and donation items by completing required paperwork, packing, and shipping on time.
- Keeps the claims area neat, clean, and safe by following proper lifting, ladder use, and chemical disposal procedures.
- Follows Company rules for handling damaged and recalled items, keeps claims up to date, and completes required forms for older claims to reduce chargebacks.
- Completes Customer Value Program (CVP) tasks as assigned and follows current systems and processes.
- Provides support to the Office Support Associate and Directs Store Delivery Associate when needed.
- Be open to working a variety of shifts, including evenings, weekends, and holidays, based on business needs.
- Manages overnight hours effectively and planning accordingly to stay energized and focused.
- Effectively manages work hours and plans ahead to maintain energy and focus throughout the shift.
- Handles a fast-paced workload with efficiency, ensuring large volumes of restocking and recovery are completed accurately and on time.
- Performs physical tasks such as standing for extended periods, bending, and lifting inventory, equipment, or supplies weighing up to 20 lbs., and occasionally up to 50 lbs.
- Performs repetitive tasks such as stocking, zoning, and organizing products with attention to detail and consistency to uphold store standards.
Requirements
- Age - 16 or older
Location
- 1305 LAWRENCE AVE W, N PK SC TORONTO, ON M6L 1A5, Canada
Work Type
- Full-time
Salary/Compensations
- $18.55 per hour
About the Company
- Walmart will accommodate the disability-related needs of applicants and associates as required by law.
- To support resume screening, interviews and other candidate evaluations, we may use artificial intelligence-powered tools, including internal or third-party developed automated decision-making tools. For more information, please see Walmart Canada Job Applicant Privacy Notice.