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About the Role

Pierian Services is seeking a professional and highly organised Work From Home Virtual Receptionist to join their team. As the first point of contact, you will shape the client experience and ensure smooth day-to-day operations for a leading provider of IT solutions and consulting services.

Responsibilities

• Professionally manage all incoming calls, enquiries, and correspondence, directing them to the appropriate person or department in a timely manner.
• Serve as the primary point of contact for clients, providing outstanding customer service and support.
• Manage and maintain executives' schedules, including arranging appointments, meetings, and travel.
• Perform general administrative duties such as data entry, filing, and managing company documents.
• Provide clients with basic information about our IT services, including software development, IT support, and systems integration.
• Liaise with internal teams to ensure clear communication and operational efficiency.
• Assist with the preparation of reports, presentations, and other documents as required.

Requirements

• Proven experience as a Virtual Receptionist, Administrative Assistant, or in a similar role.
• Exceptional verbal and written communication skills with a professional telephone manner.
• Excellent organisational and time-management skills, with the ability to prioritise tasks effectively.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and other standard office software.
• The ability to work independently and proactively in a remote environment.
• A dedicated, quiet home office space and a reliable high-speed internet connection.
• Previous experience within the IT or technology sector is desirable but not essential.

Skills

• Virtual Receptionist
• Administrative Assistant
• Customer Service
• Scheduling
• Data Entry
• Filing
• Document Management
• Microsoft Office Suite
• Communication
• Organisation
• Time Management
• Independent Work
• Proactive Work

Location

• Remote

Work Type

• Full-Time
• Remote

Salary/Compensations

• $35 - $45 USD per hour

Benefits

• Competitive hourly rate
• Flexibility and convenience of working entirely from home
• Opportunity to be part of a supportive and forward-thinking team
• Opportunities for professional growth and development within the IT industry

About the Company

• Pierian Services is a leading provider of comprehensive IT solutions and consulting services.
• The company helps a diverse range of industries streamline their processes and leverage technology effectively.