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About the Role
This is a hands-on account management role focused on keeping client programs running smoothly and identifying growth opportunities. It requires a blend of relationship management, operational execution, and end-to-end ownership, ensuring timely program operations and client satisfaction.
Responsibilities
- Manage client relationships end-to-end, acting as the primary point of contact.
- Conduct client reviews and identify program growth opportunities.
- Oversee the weekly load and funding cycle, including file reconciliation and processing.
- Ensure all programs are funded, active, and accurate.
- Manage the daily support queue for cardholder and client issues.
- Resolve disputes in collaboration with the compliance team.
- Manage card orders, replacements, and shipments.
- Support the onboarding of new client programs.
Requirements
- Demonstrated operational rigor, accuracy, and organization.
- 2-3 years of B2B experience in Fintech, SaaS, or Prepaid.
- Ability to manage client relationships and conduct difficult conversations effectively.
- Understanding of program managers, sponsor banks, processors, settlement, KYB, AML, and load flows.
- A proactive approach to identifying upsell, new program, and referral opportunities.
- Self-starter mentality with a strong sense of ownership and initiative.
Skills
- Account Management
- Client Relationship Management
- Operations Management
- Payment Processing
- Dispute Resolution
- Card Fulfillment
- Onboarding
- Sales
- Business Development
Location
- Toronto
Work Type
- Full-time
Experience Level
- Mid-level
About the Company
- REV Prepaid is a Toronto-based B2B prepaid Mastercard program manager.
- We design and run branded prepaid card and payout programs for businesses.
- We are registered with FINTRAC as a Money Services Business and with the Bank of Canada as a Payment Service Provider.
- We operate through a regulated sponsor bank, a card processor, and an Interac e-Transfer partner.
- We are a small, fast-paced team with significant growth potential.