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About the Role

The Medical Records & Compliance Coordinator is responsible for the timely and accurate processing of medical records requests, ensuring compliance with HIPAA, 42 CFR Part 2, OASAS, OMH, and other applicable regulations. This entry-level role supports the Compliance Department with general administrative and regulatory tasks.

Responsibilities

• Process incoming requests for medical records from clients, attorneys, insurance companies, government agencies, and other authorized parties.
• Verify the validity of authorizations and consents prior to releasing any protected health information (PHI).
• Maintain a tracking log of all records requests, monitor turnaround times, and follow up on outstanding or overdue requests.
• Retrieve, copy, scan, upload, and file medical records and related documentation, both electronic and paper-based.
• Respond to subpoenas, court orders, and legal requests for records in coordination with the VP of Compliance and legal counsel.
• Communicate professionally with clients, external requestors, and internal staff regarding the status of records requests.
• Maintain strict confidentiality of all client information.
• Assist the Compliance Department with general administrative support, including maintaining compliance files and tracking staff training completion.
• Support internal chart audits, billing audits, and quality assurance reviews by pulling records and organizing documentation.
• Help maintain the department's policy and procedure library.
• Assist with tracking incident reports, corrective action plans, and other compliance documentation.
• Identify opportunities to streamline the records request process and reduce backlog.
• Perform other duties as assigned.

Requirements

• Minimum 0-2 years of office administration, medical records, health information, or related experience.
• Working knowledge of HIPAA and confidentiality requirements.
• Exceptional organizational skills with the ability to manage a high volume of requests and multiple deadlines simultaneously.
• Excellent verbal and written communication skills.
• Dependable in completing work accurately and thoroughly.
• Professional demeanor and ability to maintain constructive working relationships.
• High degree of discretion and sound judgment when handling sensitive and confidential information.
• Comfortable working independently and prioritizing competing tasks.
• Proficient in Microsoft Office programs, including Word, Excel, and PowerPoint.

Skills

• HIPAA
• Confidentiality
• Organizational skills
• Communication skills
• Microsoft Office Suite (Word, Excel, PowerPoint)
• Electronic health record (EHR) systems (preferred)
• Scanning/document management tools (preferred)

Location

• 760 E 160th Street Bronx NY 10456

Work Type

• Full-time

Experience Level

• Entry-level
• 0-2 years

Education Level

• High School Diploma or GED
• Associate's degree or coursework in health information management, medical office administration, or a related field (preferred)

About the Company

• Argus Community, Inc. operates affiliate programs.