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About the Role

The Student Success Coach (SSC) is responsible for promoting continued student engagement, serving as a student advocate, supporting student learning, and providing resources to ensure students are progressing toward graduation. The SSC helps to alleviate barriers that may impede educational and socio-emotional progress. The SSC builds empowering relationships with each student, holding coaching & advising sessions, setting goals, and implementing strength-based strategies to facilitate ways in which students can overcome barriers and continue progress towards their diploma and career pathway. The SSC works closely with other campus and district teams to ensure students make successful transitions and receive wraparound support from point of entry through exit into a meaningful post-secondary avenue. The SSC supports the scheduling process by assisting with designing the master schedule and serving as an expert in graduation plan progression and credit attainment.

Responsibilities

Guide students toward academic success through managing and monitoring student information, developing class schedules, and assisting students in planning for graduation.
Advise students regarding educational decisions and disseminate program information.
Document all guidance interventions and scheduling actions in an electronic database.
Facilitate students’ learning experiences through individual and/or group coaching meetings to ensure student engagement with academic progression.
Coach students from a systemic, trauma-informed model that is strength-focused, student-driven, supportive and motivating.
Work collaboratively with students to develop detailed and regularly updated Personal Graduation and Career Plans.
Support and implement attendance and retention strategies by implementing proactive advising interventions.
Intervene proactively and in a positive manner to address student behavioral needs.
Develop and implement student incentives and creative engagement strategies.
Collaborate with instructors to develop student individual learning plans.
Provide support, work closely, and maintain open communication with staff and students.
Collaborate with Campus teams to ensure the successful transition of applicants to fully enrolled students.
Coordinate with key community support persons for students.
Facilitate transitions with students by moving them efficiently toward graduation.
Assist with the design of a Master Schedule that meets student needs, TEA requirements, and strategic district objectives.
Maintain a suitable number of students per class by scheduling students appropriately.
Use personal vehicle to conduct home visits to students/family members, coordinate and document referrals for wraparound care, and periodically transport students.
Assist school team with outreach efforts and community integration events.
Provide assistance, proctoring, and support for annual state testing administration.
Work collaboratively on Student Success Coaching District Team, potentially supporting other campuses.
Attend all team and professional meetings.

Requirements

Associate degree or two years’ experience working with marginalized populations in an educational setting.
Valid Driver’s License, up to date auto insurance and good driving record.
Must be able to understand work instructions in English.
Must be bilingual in either Spanish or Arabic and English.
Must have a framework for understanding socioemotional, behavioral, and educational trends related to providing key student supports in an adult-academic setting.
Must have working knowledge of computer programs and accessing internet applications such as Student Information Systems, Microsoft Office Products, Google Applications (Gmail), Excel, Microsoft Word, and Internet Explorer.
Knowledge of community resources.
Must possess superior verbal and written communication skills.
Must be self-motivated and willing to be a team player.
Must be adaptable to shifting priorities while maintaining a positive learning environment.
Strong socioemotional and behavioral intervention skills.
Must have the ability to embrace change positively and manage their workload independently.
Ability to gather and analyze data for informed decision making.
Ability to develop relationships and relate to a diverse population.
Must possess the essential mindset that all students can achieve at high levels.
Must possess understanding of marginalization and how it impacts those Goodwill serves and employs.
Exhibit respect for diversity of thought and have experience to advance it in teams/organization.
Must demonstrate a maturity of practice using the 7 pillars and principles of servant leadership.
Must be able to successfully pass a background check and complete fingerprinting.
Perform other related duties as assigned.

Skills

Student engagement
Student advocacy
Student support
Goal setting
Strength-based strategies
Coaching
Advising
Scheduling
Graduation planning
Career pathway development
Wraparound support
Master schedule design
Credit attainment
Academic success monitoring
State testing tracking
Language Credit by Exam process
Educational decision advising
Program information dissemination
Electronic database documentation
Individual and group coaching
Trauma-informed coaching
Personal Graduation and Career Plans
Attendance and retention strategies
Proactive advising interventions
Behavioral needs intervention
Restorative meetings facilitation
Behavioral planning monitoring
Pro-social and career-ready behavior encouragement
Student incentive development
Creative engagement strategies
Individual learning plan development
Communication with staff and students
Applicant transition to enrollment
Community support coordination
Post-graduation support coordination
Master Schedule design
Student scheduling
Home visits
Community referrals
Student transportation
Outreach efforts
Community integration events
State testing administration
Student Success Coaching District Team support
Microsoft Office Products
Google Applications
Microsoft Word
Internet Explorer

Location

Norwood Campus, 1015 Norwood Park Blvd.

Work Type

Year-round position

Experience Level

Based on experience and qualifications

Education Level

Associate degree
Bachelor’s Degree in Social Work, Education, Adult Education, School Counseling or related area of study (Preferred)

Benefits

Comprehensive Health Coverage (medical, dental, vision)
Generous Paid Time Off (vacation, personal days, holidays)
Teacher Retirement System & 403b Participation
Paid Parental Leave
Professional Development Opportunities (workshops, online courses, tuition/certification support)
Wellness Programs (gym memberships, free mental health support)
Employee Recognition Programs
Diverse and Inclusive Culture

About the Company

For more than six decades, Goodwill Central Texas has been empowering people to work through education, career training, job placement, and career coaching.
Goodwill transforms revenue from retail locations into services that fund its mission.
Goodwill's vision is a Central Texas where everyone has the opportunity to thrive.
The Goodwill Excel Center for Adults opened in 2014 as an open-enrollment public charter high school for adults ages 18 to 50.
The Excel Center Adult High School transforms lives in a supportive and holistic learning environment.
The Excel Center is building a high-performing organization focused on transforming lives through education and work.
Team members contribute to a culture grounded in values of caring, innovation, and accountability.
All Excel team members deliver excellence, own the outcome, work as one team, lead with purpose, and strengthen the system.
Employees in TRS-eligible positions participate in the Teacher Retirement System of Texas (TRS).
TRS is a defined-benefit retirement system.

Equal Opportunity

Goodwill Central Texas is an equal opportunity employer.
We celebrate diversity and are committed to a workplace where everyone feels included.
All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, age, disability, veteran status, gender identity, sexual orientation, or any other protected characteristic.
Pre-employment background check and fingerprinting is required.
Positions entering a correctional facility campus require pre-employment drug testing.