Impress employers and recruiters.
Choose from hundreds of resume examples.

Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

The Australian Institute of Police Management (AIPM) is seeking an experienced IT professional for a solo ICT position. This role involves the day-to-day management and delivery of first-level support to staff and clients across all IT operations at the AIPM campus, supporting educational and hospitality facilities.

Responsibilities

• Providing help desk support and technical assistance to staff and clients.
• Managing and maintaining servers, workstations, backup systems, and audiovisual equipment.
• Maintaining ICT records, software licenses, and asset registers.
• Providing technical advice and support across a range of ICT systems and applications.
• Coordinating and implementing software upgrades, updates, and system enhancements.
• Managing classroom ICT equipment, including configuration, performance optimization, and routine operational checks.
• Ensuring the physical security and effective management of ICT assets.
• Supporting ICT governance, procurement, and compliance activities.
• Maintaining and promoting robust cyber security governance practices.
• Coordinating and managing second-level ICT support delivered by external service providers.
• Liaising with vendors and stakeholders to ensure reliable and effective ICT service delivery.

Requirements

• Must be an Australian Citizen at the time of application.
• Must possess or be able to obtain a Negative Vetting 1 (Secret) security clearance.
• Minimum of 3 years demonstrated ICT experience and skills.
• Relevant formal ICT qualification.
• Proven experience in providing first-level support for ICT services.
• Proven experience in managing second-level ICT support from external service providers.
• Well-developed knowledge and experience in software and hardware installation, management, and maintenance procedures across a range of platforms including: Microsoft Azure, Microsoft 365 including Teams, Intune management and Hybrid Active Directory.
• Demonstrated ability to support and optimize IT systems to enhance learning environments and infrastructure, streamline operations, and ensure reliable service delivery.

Skills

• Strong interpersonal and communication skills.
• Ability to develop and maintain good staff and client relationships.
• Manage competing priorities and ability to work to tight deadlines.
• Network engineering including Ubiquiti Unifi, Firewalls and Web proxy’s.
• Experience in Video Management Systems.

Location

• NSW
• Manly, NSW
• Sydney, NSW

Work Type

• Temporary Full time
• 12 months with the possibility of a 12 month extension
• Non-ongoing

Experience Level

• Minimum of 3 years experience working in a similar role
• Minimum of 3 years demonstrated experience ICT experience and skills

Education Level

• Relevant formal ICT qualification

Salary/Compensations

• Band 07 ($123,420.00 - $132,185.00)

Benefits

• Six weeks (30 days) of paid annual leave per year + additional paid Christmas stand down
• 4 extra days of mandatory rest leave per year
• 18 days of paid personal leave per year
• Generous superannuation of 15.4%
• 18 weeks paid Parental Leave for Primary Caregiver (and 14 weeks for Secondary Caregiver) + additional unpaid leave entitlements for up until 24 months from the child’s date of birth or placement
• Generous salaries and incremental salary progression governed by the AFP Enterprise Agreement
• Flexible and hybrid working arrangements that support work-life balance
• Health & wellbeing services – with a focus on early intervention, education and prevention
• Access to ongoing training and professional development opportunities

About the Company

• The mission of the Australian Federal Police is to provide dynamic and effective law enforcement to the people of Australia.
• It provides policing throughout Australia in relation to the prevention and detection of crimes against the Commonwealth, its laws and integrity, and community police services to the Community of the ACT.
• Working for the AFP provides you with a diverse and rewarding career.
• Whether you immerse yourself in a position on the frontline, or provide critical operational or professional support, the work you do makes a big impact on the people of Australia.
• The Australian Institute of Police Management (AIPM) is a National Common Police Service, administered by the Australian Federal Police (AFP).
• It specialises in the development of leadership capability for individuals and organisations involved in the innovative provision of policing, law enforcement, security, public safety, emergency services and related professions.
• Our programs are a blended delivery of online, distance education and residential sessions.
• Our small campus comprises educational, catering, accommodation and conferencing facilities.

Equal Opportunity

• At the AFP we value the different perspectives, approaches and lived experiences of our people, and recognise that our collective intelligence and diversity is what makes us stronger.
• As such, we encourage applications from people from all walks of life, including people from culturally and linguistically diverse backgrounds, First Nations people, women, the LGBTQIA+ community and people with disability.