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About the Role

The Director of Facilities oversees building operations, grounds, equipment, maintenance, repairs, and facility staff across multiple sites. This position supervises facility managers and housekeeping staff to ensure each site operates safely, efficiently, and in compliance with applicable requirements. The Director works closely with architects, engineers, contractors, vendors, and city and state officials to support facility operations and resolve maintenance issues. The role also requires hands-on technical expertise to address site needs, correct deficiencies, and ensure all Department of Buildings and provider requirements are met.

Responsibilities

Supervise, train, and evaluate facility managers, housekeeping staff, and maintenance personnel.
Schedule work assignments, prioritize repairs, and coordinate maintenance needs across sites.
Provide staff with instruction and guidance for maintenance, repair, and safety procedures.
Oversee ongoing maintenance activities, including painting, waxing, snow removal, garbage disposal, landscaping, and watering.
Ensure building systems are inspected and maintained in accordance with applicable city, state, and organizational requirements.
Identify, correct, and report hazards, unusual events, and incidents in accordance with established reporting procedures.
Record, assign, monitor, and close out work orders in a timely manner.
Develop and maintain accurate inventory control records.
Ensure carpentry, plumbing, electrical, HVAC, boiler, fire system, sprinkler, standpipe, and other building-system tasks are completed as needed and in compliance with code requirements.
Prepare scopes of work for large projects and coordinate price bids, service contract proposals, insurance requirements, and vendor setup processes.
Adhere to all Occupational Safety and Health Administration (OSHA) requirements.
Review bids for inventory and equipment purchases to support cost control and product quality.
Follow purchasing procedures, including authorization, approval, and product usage requirements.
Manage administrative functions, including work assignments, shift schedules, time-off tracking, and payroll recordkeeping.
Supervise and coordinate daily activities of maintenance staff, including teams of 10 or more employees.
Read and interpret building plans, vendor contracts, and technical manuals.
Manage maintenance projects from planning through completion while meeting deadlines and budget expectations.
Maintain accurate inventory using Lighthouse, Clearly Inventory, MaintainX, or other approved systems.
Respond promptly to emergency maintenance requests.
Communicate professionally and effectively with staff, vendors, management, clients, and external partners.
Provide quality service to employees, guests, and clients.
Use strong interpersonal and communication skills to interact effectively with people of diverse socioeconomic levels, demographics, and cultures.
Respond to client and employee concerns in a positive, respectful, nonjudgmental, and non-condescending manner.
Prevent and diffuse conflict by using non-defensive communication, asking open-ended questions, avoiding premature judgments, and maintaining open posture and neutral facial expressions.
Represent the organization professionally when communicating by phone, walkie-talkie, email, or other means, using respectful etiquette, a positive attitude, and an appropriate tone of voice.
Avoid profanity or loud language near the public, employees, and clients.
Maintain client and employee confidentiality by disclosing job-related information only to individuals with a legitimate need to know.
Use effective verbal, nonverbal, listening, and written communication skills to support safety, reduce conflict, and preserve the dignity of clients, coworkers, and employees.
Adhere to all policies and procedures.
Accurately record time worked in the timekeeping system and submit payroll records in a timely manner.
Submit requested correspondence and policy acknowledgments to supervisors, human resources, accounting, and others as needed.
Participate in ongoing staff training, skill development, and mandatory meetings.
Assist in the training and mentoring of facility and maintenance staff as needed.
Distribute inventory supplies according to procedures.
Perform other job duties and special projects assigned by management.

Requirements

High school diploma or GED required.
Minimum of 10 years of maintenance experience in a high-rise residential or commercial building setting.
Proficient working knowledge of boilers, HVAC systems, plumbing, electrical systems, and usage of hand and power tools required.
Clean New York driver’s license.
Proficiency with Microsoft Word, Excel, and Outlook.
Ability to read building plans and vendor contracts.
Clear written and verbal communication skills.
Prior supervisory experience managing 10 or more staff members.
Strong project management skills.
Basic computer skills are required for composing emails, using Microsoft applications, accessing the HR information system, operating assigned devices, and preparing correspondence.

Skills

Customer Service
Conflict Resolution
Dependability
Safety Focus
Communication
Problem-Solving
Adaptability
Flexibility
Interpersonal Skills
Teamwork
Ethics
Professional Conduct
Boilers
HVAC systems
Plumbing
Electrical systems
Hand and power tools
Microsoft Word
Microsoft Excel
Microsoft Outlook
Lighthouse
Clearly Inventory
MaintainX
Building plans
Vendor contracts
Project management
Bilingual English/Spanish communication skills preferred

Work Type

Full Time

Experience Level

10 years of maintenance experience
Prior supervisory experience managing 10 or more staff members

Education Level

High school diploma or GED
F-80 certification
F-89 certification
Sprinkler and standpipe certification
HVAC certification
CPR/First Aid certification for adults, children, and infants

About the Company

The essential functions of this position include, but are not limited to, the duties listed below.
The company provides quality service to employees, guests, and clients.
The company values strong interpersonal and communication skills to interact effectively with people of diverse socioeconomic levels, demographics, and cultures.
The company expects employees to respond to client and employee concerns in a positive, respectful, nonjudgmental, and non-condescending manner.
The company encourages preventing and diffusing conflict by using non-defensive communication, asking open-ended questions, avoiding premature judgments, and maintaining open posture and neutral facial expressions.
The company requires employees to represent the organization professionally when communicating by phone, walkie-talkie, email, or other means, using respectful etiquette, a positive attitude, and an appropriate tone of voice.
The company prohibits profanity or loud language near the public, employees, and clients.
The company mandates maintaining client and employee confidentiality by disclosing job-related information only to individuals with a legitimate need to know.
The company requires effective verbal, nonverbal, listening, and written communication skills to support safety, reduce conflict, and preserve the dignity of clients, coworkers, and employees.
The company requires adherence to all policies and procedures, including those prescribed in the Highland Park CDC Employee Handbook.
The company requires accurate timekeeping and timely submission of payroll records.
The company requires timely submission of requested correspondence and policy acknowledgments.
The company requires participation in ongoing staff training, skill development, and mandatory meetings.
The company requires assistance in the training and mentoring of facility and maintenance staff as needed.
The company requires distribution of inventory supplies according to procedures.
The company assigns other job duties and special projects to employees as needed.
The company values customer service and conflict resolution, dependability, safety focus, clear communication, problem-solving, adaptability, flexibility, interpersonal skills, teamwork, ethics, and professional conduct.