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About the Role

BonFry is a service provider for gastronomy, hospitality, and food production, focusing on the sustainable use of used cooking oil as a resource for fuel production. Our vision is to create a closed-loop system that transforms restaurant waste into valuable raw materials for the future fuel industry. We enable hundreds of restaurants, wholesalers, and producers to contribute to a sustainable environment by producing sustainable fuels from residual materials with our partners. Our platform connects companies with sustainable solutions – and you can help us take our growth to the next level!

Responsibilities

Take over new partners after contract signing, ensuring a structured transition from new customer to active BonFry partner.
Ensure successful activation by making processes and services understandable and guiding initial orders towards stable collaboration.
Develop partners by monitoring order development, identifying potential, and sustainably increasing volume.
Identify upselling potential by understanding partners' businesses, analyzing their order behavior, and proactively discussing opportunities for increased collaboration.
Proactively identify risks, such as missed orders or below-potential volume, and collaboratively develop solutions with partners.
Build long-term customer relationships, serving as a reliable point of contact, especially during the initial phase.
Work data-driven and structured, monitoring activation, order volume, revenue development, and open potentials in the CRM system with clean documentation.
Collaborate closely with Sales and Operations, ensuring handover from new customer acquisition and providing feedback on recurring issues.
Contribute to shaping our after-sales process by developing partner journeys, follow-ups, and playbooks in conjunction with the Sales team.

Requirements

Currently enrolled in a degree program with at least two more semesters remaining; field of study is not important.
Communicative and sales-oriented, enjoying customer interaction and capable of identifying and conveying potential.
Comfortable with phone-based communication, as a significant portion of the work involves phone calls.
Negotiation-level German language skills (C1-C2) for communication with gastronomy and hospitality partners.
Initial experience with customer contact (B2B sales, inside sales, account management, service, or gastronomy), internships or working student positions count.
A knack for upselling, understanding the synergy between good customer service and commercial development.
Proactive work approach, independently identifying areas needing action or potential.
Basic understanding of the gastronomy and hospitality industry is advantageous.
Structured and digital work style, comfortable with CRM systems and customer, revenue, and order data.
Entrepreneurial mindset and sense of responsibility, taking ownership of partners from handover through to stable collaboration.

Skills

Customer Relationship Management (CRM)
Sales
Account Management
Upselling
Communication
Data Analysis
Problem-Solving
Collaboration

Location

Germany

Work Type

Working Student
Full-time

Experience Level

Entry Level

Education Level

Currently enrolled in a degree program

Benefits

Subsidized public transport ticket or Swapfiets bicycle subscription.
Support for professional development through ongoing development discussions, course offerings, and regular training with internal and external partners.
Motivated team with startup spirit, flat hierarchies, and open communication.
Inspiring and dynamic work environment with significant scope for design.

About the Company

BonFry is a service provider for gastronomy, hospitality, and food production.
We focus on the sustainable use of used cooking oil as a resource for fuel production.
Our vision is to create a closed-loop system that transforms restaurant waste into valuable raw materials for the future fuel industry.
We enable hundreds of restaurants, wholesalers, and producers to contribute to a sustainable environment by producing sustainable fuels from residual materials with our partners.
Our platform connects companies with sustainable solutions.
We are a young and dynamic team convinced we can make a difference.
We believe the carbon footprint of products made from residual materials and recyclable waste can be significantly smaller than that of fossil-based alternatives.
The transition to a circular economy is crucial for achieving carbon-neutral operations today and reducing global warming tomorrow.
With the support of our investors, the entire team works daily to establish the principle of circular economy in gastronomy and extend the life cycle of cooking oil.
BonFry is a service company of the Biojoule Group, a greentech company that will significantly simplify access to and mobilization of biomass in the future.