About the Role
William Ashley is a celebrated leader in luxury tableware and giftware, known for its timeless elegance and superior craftsmanship. Working with us means being part of a legacy that values quality, innovation, and exceptional customer experiences. Our team enjoys a dynamic and inspiring environment, opportunities for growth, and the chance to represent products that bring joy and sophistication to people's homes. Join us and be part of a brand that truly makes an impact through beauty and excellence.
Responsibilities
- Provide excellent customer service, promptly addressing and resolving inquiries
- Assist customers with product selection, offering expert advice and personalized recommendations
- Answer general inquiries via phone and email with professionalism and clarity
- Process sales transactions accurately and efficiently
- Maintain visual merchandising standards to create an inviting shopping environment
- Support the Order Desk by finalizing client purchases, processing payments, and providing updates on order status and timelines
- Manage inventory, perform stock replenishment, and maintain accurate records using ERP systems
- Support the stockroom in organizing and storing products efficiently
- Stay updated on product features, new arrivals, and current industry trends
Requirements
- Prior experience in retail, preferably in home decor or kitchenware
- Proficiency with using Enterprise Resource Planning (ERP) systems
- Strong numerical aptitude and technical proficiency, with the ability to handle ordering and stock management efficiently
- Lift up to 40lbs
- Ladder use up to 10 feet
- Stand/walk for 8 hours
- Flexibility to work weekends, holidays, and extended hours as needed
- Work additional shifts during peak holiday season
Location
- Retail Location
Work Type
- Part Time
- Full-time
Benefits
- Generous staff discount
- Ongoing training and development
About the Company
- William Ashley is a trusted name in luxury dinnerware and giftware.
- We are dedicated to delivering products that combine artistry with functionality, supported by impeccable service and an elegant shopping experience.
- Our culture is rooted in integrity, creativity, and a passion for design—making us a leader in the industry and a workplace dedicated to craftsmanship and timeless beauty.
Equal Opportunity
- Our Differences are what make us great!
- William Ashley encourages, supports, and celebrates a diverse and inclusive environment for all.
- We value each employee’s uniqueness, which reflects the communities and customers we serve.
- At William Ashley, what matters most is our commitment to quality, authenticity, and creating memorable experiences for our customers.
- We believe in sustainable practices, supporting artisans, and maintaining high standards in everything we do.
- Respect for our heritage, innovation in design, and a passion for excellence drive us.
- We value our team members, encourage their growth, and strive to make a positive impact on our community and environment.
- Looking for people who thrive on delivering exceptional customer service.
