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About the Role

The Assistant Director of Quality Improvement is responsible for overseeing the management and implementation of agency quality assurance plans and programs. This role involves participation in all aspects of incident management within a highly regulated environment. The position monitors the adequacy and appropriateness of program services, develops and implements evidence-based quality improvement and safety initiatives, and ensures compliance with federal, state, and local laws, regulations, and policies.

Responsibilities

Define criteria (quality indicators), develop tools/trackers, and conduct/oversee regular reviews/observations to assess programs, individual care, program and clinical performance, and individual records in collaboration with the Sr. Director of QA/QI, program management, and staff.
Analyze trends, track follow-up, and develop response plans following site surveys and critical events with the Sr. Director of QA/QI, program management, and staff.
Manage and maintain Quality Reviews, Quality Initiatives, and other activities that produce better care, services, and/or more efficient operations.
Integrate QI plans and processes for individual services.
Serve as the agency's investigator for all incidents as needed.
Participate in department-wide on-call rotation.

Requirements

Associate's degree in Management, Business, Health Administration, or a related Human Services field.
At least 4 years of relevant job-related experience, preferably with quality assurance/improvement/safety, oversight/coordination of residential/other programs for individuals with disabilities, healthcare delivery, educational services, or regulatory compliance/accreditation/performance improvement.
OPWDD or NYS Justice Center Investigation Certification Training is preferred.
Strong written and verbal skills.
Bachelor's degree in Management, Business, Health Administration, or a related Human Services field.
At least 2 years of relevant job-related experience, preferably with quality assurance/improvement/safety, oversight/coordination of residential/other programs for individuals with disabilities, healthcare delivery, educational services, or regulatory compliance/accreditation/performance improvement.
OPWDD or NYS Justice Center Investigation Certification Training is preferred.
Strong written and verbal skills.

Skills

Quality Assurance
Quality Improvement
Incident Management
Regulatory Compliance
Written Communication
Verbal Communication

Location

Upstate New York

Work Type

Full-time

Experience Level

4 years
2 years

Education Level

Associate's Degree
Bachelor's Degree

Salary/Compensations

$60,223.74 - $71,683.75

Benefits

Medical Insurance
Dental Insurance
Vision Insurance
401(k) Retirement Savings Plan
EAP (Employee Assistance Program)
Generous Paid Time Off (PTO)
Tuition Reimbursement
Early Access to Pay with RAIN
Public Service Loan Forgiveness (PSLF)

About the Company

The Center for Disability Services offers hope, innovation, and achievement to the people we support.
For 80 years, we have been one of upstate New York's largest providers of programs and services for individuals who have disabilities.
Many of the innovative programs and vital services that we offer are not available elsewhere.
Where people get better at life!
Join us in our mission to make a difference and shape a more inclusive future.

Equal Opportunity

We are proud to be an Equal Opportunity Employer and do not discriminate against any protected class of job applicant or employee in our employment practices.
At the Center for Disability Services, we don't just accept difference - we celebrate it, support it, and thrive on it for the benefit of our employees and the people we support.