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About the Role
This role focuses on building relationships, storytelling, problem-solving, and sales. You will connect with people, create memorable experiences, and thrive in a fast-paced environment where every interaction matters. The position blends hospitality, frontline sales, and guest experience, with an emphasis on 'Everybody Sells'. We hire for attitude and potential, providing training for mastery.
Responsibilities
- Convert guest inquiries into bookings through value-based selling.
- Turn phone calls, emails, and walk-ins into reservations by communicating unique value, responding quickly, and selling confidently.
- Deliver exceptional Platinum Service during every interaction.
- Make guests feel seen, welcomed, and cared for by creating memorable Peak Moments and anticipating needs from check-in to check-out.
- Identify and surface sales opportunities during daily guest interactions.
- Listen for company names, travel patterns, and referrals, capturing and passing along qualified leads.
- Support smooth hotel operations through accurate, efficient service.
- Handle reservations, payments, records, and problem resolution with detail and professionalism.
- Maintain a clean, organized, welcoming front-of-house area.
Requirements
- Relationship-Building & Rapport
- Excellent communication and interpersonal skills with a positive and friendly attitude
- Strong problem-solving skills and ability to multitask.
Skills
- Hospitality
- Frontline Sales
- Guest Experience
- Value-based Selling
- Communication
- Interpersonal Skills
- Problem-solving
- Multitasking
Work Type
- Full Time
Salary/Compensations
- $16/Hour
Benefits
- 8 paid holidays
- Flexible PTO and Vacation
- Birthday Pay
- Additional paid time off for Community Involvement
- Health Insurance
- IRA Match Program
- Mental Health & Wellness Program including a Life Coach
- Employee Development Program
- Discounted hotel stays for brands within our portfolio
About the Company
- At Pathfinder Hospitality, we don't just serve guests. We win guests.
- Platinum Service is our promise: Do unto others better than they could have ever imagined.
- Hospitality isn't just what we do - it's who we are.
- Our purpose is to create memorable experiences for both guests and team members through world-class service, meaningful connection, and a culture built to last.
- We have an infinite mindset, guided by our core values: Accountability, Collaboration, Empowerment, Innovation, Integrity, Passion, Transparency.