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About the Role
Mobile Associates work as part of a Retail Team to bring the brand to life, creating energy and excitement around products and services. This is a learning role focused on building customer service skills and expertise for promotion to Mobile Expert upon training completion.
Responsibilities
- Learn and build proficiency in customer service while providing a best-in-class customer experience.
- Help customers by exploring individual needs and providing hands-on demonstrations of technology.
- Engage in side-by-side selling to find personalized solutions, including accessories and IoT devices.
- Guide customers through their purchasing experience with thoughtful questions and informative answers.
- Approach service and sales needs with patience, honesty, and empathy.
- Become proficient in using digital tools to demonstrate network coverage, plan benefits, and troubleshooting.
- Complete training on in-store experience, new skills, processes, systems, and reference resources.
- Build relationships with and partner with employees across channels to collectively own the customer experience and resolve issues.
- Successfully identify and handoff small business leads.
- Develop strong peer relationships and be accountable for the company's success.
- Be willing to have a good time while providing first-class customer experience.
Requirements
- Be at least 18 years of age.
- Ability to stand for long periods of time.
- Ability to lift objects weighing up to 25lbs.
- Reliable transportation.
- 6 months of customer service and/or sales experience, Retail environment preferred.
Skills
- Customer service
- Sales
- Technology demonstration
- Relationship building
- Problem-solving
- Communication
Location
- QUEENSBURY, NY
Work Type
- Full-Time
- Part-Time
- Onsite
Experience Level
- Entry Level
Education Level
- High school degree or GED
Salary/Compensations
- $16.00 - $30.00 Hourly
Benefits
- Employee Stock Ownership Program (ESOP)
- Competitive hourly pay
- Uncapped commission earnings
- Automatic raises when reaching attainable milestones
- Exciting opportunities for career advancement
- A culture of care & excellence
- Discounted T-Mobile Cell Phone Plan
- Health Benefits for Full Time Employees
- Monthly sales incentive programs, contests, rewards
About the Company
- National Wireless Preferred Retailer for the #1 Mobile provider in the country.
- Operates over 200 retail stores across the U.S.
- Established in 1993, providing superior service and quality wireless products.
- Recognized leader in the wireless retail industry.
- Arch Telecom is committed to Diversity & Inclusion, embracing a diverse workforce.
Equal Opportunity
- Diversity & Inclusion is a foundational principle of Arch Telecom.
- Embracing a diverse workforce is a significant contributor to our success.
- Employees with diverse perspectives, backgrounds, and experiences allow us to better reflect the communities whom we serve.
- We embrace the diversity that makes our employees unique, and we welcome everyone to our team.
- YOU BE YOU!