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About the Role

Arch Telecom's Retail Associate Managers (RAM) work as part of a Retail Team to bring the brand to life. They are brand ambassadors who create energy and excitement around products and services, thriving in a fast-paced environment where customer needs are the first focus. This role involves building meaningful connections with customers, uncovering their needs, and educating them on device and service solutions. It is a learning role where you will assist the Retail Store Manager in all operational duties.

Responsibilities

Learn and build proficiency in customer service while providing a best-in-class customer experience.
Build customer loyalty by helping customers with their shopping journey.
Explore individual needs and provide hands-on demonstrations of technology.
Engage in side-by-side selling to find personalized solutions including accessories and IoT devices.
Guide customers through their purchasing experience with thoughtful questions and informative answers.
Assist Retail Store Manager with daily operations and coaching.
Become proficient in using digital tools to enhance interactions and onboarding.
Demonstrate network coverage, plan benefits, and service features.
Redefine wireless services through device and account inspection, review, and troubleshooting.
Complete training on in-store experience, new skills, processes, and systems.
Build relationships with and partner with employees across channels to collectively own the customer experience and resolve issues.
Identify and handoff small business leads.
Develop strong peer relationships and accountability for company success.
Provide first-class customer experience.

Requirements

Leadership skills and competitive drive.
Confidence to succeed in a fast-paced sales environment.
Willingness to lead the team and share best practices.
Effectiveness in operational, financial, and performance management.
Amazing communication skills with team and customers.
Prior wireless sales experience.
Must be at least 18 years of age.
Ability to stand for long periods of time.
Ability to lift objects weighing up to 25lbs.
Reliable transportation.

Skills

Customer service
Sales
Technology demonstration
Communication
Operational management
Financial management
Performance management

Location

Bronx, NY

Work Type

Full Time

Experience Level

Experienced

Education Level

High school degree or GED

Salary/Compensations

$19.00 - $21.00 Base+Commission/month

Benefits

Employee Stock Ownership Program (ESOP)
Competitive hourly pay
Bonus earnings
Automatic raises
Discounted T-Mobile Cell Phone Plan
Health Benefits for Full Time Employees

About the Company

National Wireless Preferred Retailer for the #1 Mobile provider in the country.
Operates over 200 retail stores across the U.S.
Established in 1993, providing superior service and quality wireless products.
Recognized leader in the wireless retail industry.
Focuses on delivering solutions and service demanded by customers.

Equal Opportunity

Diversity & Inclusion is a foundational principle of Arch Telecom.
Embracing a diverse workforce is a significant contributor to success.
Employees with diverse perspectives, backgrounds, and experiences better reflect the communities served.
Welcomes everyone to the team.