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About the Role
The Clinical Coordinator, Transitional Housing supervises Case Managers and ensures the utilization of Harm Reduction and Housing First strategies and other best-practice clinical interventions to ensure the highest quality care for clients. The Clinical Coordinator is responsible for client records being kept in compliance with regulatory and agency standards. This role primarily works during business hours Monday-Friday, with off-hours availability for emergencies or special projects.
Responsibilities
- Supervise a team of Case Managers
- Provide regular, structured supervision meetings for direct reports
- Promote effective strategies for case management following Housing First, Harm Reduction, Crisis Prevention Institute (CPI), Motivational Interviewing and trauma-informed care models of practice
- Development and implement individual service plans
- Ensure documentation of client contact and progress is comprehensive and timely
- Interview and assess potential clients
- Provide clinical direction and leadership to the program
- Help troubleshoot, problem solve, and strategize solutions around client engagement and challenging behaviors
- Promote a staff and resident culture that emphasizes housing placement as a measurement of success
- Ensure that clients are ready for housing placement
- Oversee development and implementation of individual service plans
- Assess and evaluate client functioning
- Supervise and conduct case conferences
- Coordinate delivery of care with multiple service providers, particularly outreach teams
- Work collaboratively with outreach teams to ensure individuals succeed in transitional housing and avoid return to homelessness
- Provide support and guidance to front line staff in managing difficult situations and successfully de-escalating conflict
- Perform other duties as assigned
Requirements
- NYS Licensed Masters Social Worker (LMSW) required
- Minimum 3 years of experience with related populations
- Previous supervisory and administrative experience preferred
- Thorough clinical understanding of relevant service delivery concepts and structures including Housing First, client centered motivational interviewing, Harm Reduction models, behavioral and medical health systems
- Ability to access and negotiate the full range of services for recipients
- Experience with crisis intervention, including risk assessments and incident management
- Ability to work successfully with a wide range of internal and external stakeholders
- Demonstrated success in working in a fast-paced environment with multiple priorities
- Ability to delegate and motivate staff to achieve deliverables
- Ability to communicate (verbally and written) with diverse populations and stakeholders
- Proficiency with Microsoft Office Suite programs including Word, Excel, Outlook, and Microsoft Teams
- Familiarity with Access-based databases and the ability to learn new programs are required
- Bilingual preferred
Skills
- Housing First
- Harm Reduction
- Crisis Prevention Institute (CPI)
- Motivational Interviewing
- Trauma-informed care
- Crisis intervention
- Risk assessments
- Incident management
- Microsoft Office Suite
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Microsoft Teams
- Access-based databases
Location
- Bowery, Manhattan
Work Type
- Full-time
- Onsite
Experience Level
- Minimum 3 years of experience
- Previous supervisory experience preferred
- Previous administrative experience preferred
Education Level
- Masters Social Worker (LMSW)
About the Company
- Breaking Ground operates nearly 4,000 units of housing across New York City, along with housing in upstate New York and Connecticut.
- Supportive housing is widely recognized as a proven and cost-effective solution to chronic homelessness.
- Breaking Ground's programs and services help people experiencing street homelessness to come indoors.
- The Andrews is a Safe Haven comprised of 146 units for individuals not yet ready to transition into permanent housing, as well as those who may have struggled in other housing programs.
- The Andrews offers an alternative to life on the street: private, safe, clean, and affordable short-term accommodations.
- On-site case management and clinical services are available to meet the needs of its residents and to help those ready to move into secure, permanent housing.
Equal Opportunity
- EOE/M/F/Vet/Disabled