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About the Role

As a Veterinary Receptionist at BluePearl Pet Hospital, you will be the first point of contact for clients, ensuring they receive compassionate care and attention during potentially emotional and difficult times. You will need to remain calm and organized while managing client needs and providing clear communication.

Responsibilities

• Greet each individual with warm, professional acknowledgement and friendly eye contact whenever the hospital entry door opens.
• Maintain a friendly smile, confident eye contact, and an approachable demeanor.
• Listen compassionately and attentively to clients and their concerns.
• Communicate clearly, calmly, and at an appropriate pace, both in person and over the telephone, ensuring information is easily understood.
• Immediately assess each client’s needs upon arrival, as well as the pet’s general condition.
• Determine whether an emergency arrival requires a “stat” response or is considered a standard emergency.
• Respond to non-patient calls and visitors and connect them with the appropriate team member.
• Confirm all appointments in advance and ensure clients receive accurate information regarding appointment preparation and pet care requirements.
• Provide emotional support and appropriate resource materials to grieving clients in a compassionate and discreet manner.
• Serve as a liaison between clients and service agencies during the handling of pet remains, ensuring the process is complete, accurate, and compassionate.

Requirements

• Must possess unrestricted, current authorization to work in the U.S. and not require future sponsorship for an employment-based green card.

Skills

• Compassion
• Organization
• Motivation
• Calmness
• Clear communication
• Attentive listening
• Professionalism

Location

• Queens, NY

Work Type

• Full-time

Experience Level

• Dependent on experience

Salary/Compensations

• $21.50 - $29.50 + competitive shift differentials

Benefits

• Comprehensive medical, dental, vision, 401(k), PTO, paid parental leave
• Annual CE allowance
• Free training
• Access to 2,000+ medical journals
• Licensure, VTNE, and VTS support
• Company-paid disability coverage
• Mental health support, including 12 free therapy sessions annually
• Pet insurance
• Associate discounts
• Scrub allowance
• Referral bonuses

About the Company

• BluePearl Pet Hospital offers advanced medicine, ongoing professional development, and pathways for growth. We foster a culture that prioritizes collaboration, learning, and exceptional patient care, with opportunities to work alongside passionate specialists and emergency teams.

Equal Opportunity

• BluePearl is committed to a diverse work environment in which all individuals are treated with respect and dignity. We are an equal opportunity employer and you will receive consideration for employment without regard to race, color, national origin, religion, creed, sex, age, disability, genetic information, marital status, citizenship status, sexual orientation, or gender identity or expression, protected veteran status, or any other characteristic protected by law. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request. We are an Equal Opportunity Employer and a Drug Free Workplace.