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About the Role

The Bakery Team Member plays a vital role in delivering an exceptional guest experience through the preparation and monitoring of quality bakery products. We are seeking a dedicated team member who is passionate about hospitality and committed to providing our guests with the best products and service.

Responsibilities

• Ensure that our bakery products are always fresh and accurate, following all company procedures and adhering to product shelf-life standards.
• Deliver consistent and outstanding guest service by maintaining an appealing showcase with a variety of high-quality products for guests to choose from.
• Enhance the guest and employee experience through friendly and attentive behavior, following the S.E.T. Principles: Smile, Eye Contact, Thank You.
• Employ proper procedures to ensure accuracy in every order and prepare and finish products to meet our quality standards.
• Support speed of service targets by working efficiently to fill orders and meet guests' needs.
• Promptly address guest concerns or complaints, taking responsibility for service recovery and ensuring guest satisfaction.
• Follow all operational standards and guidelines for product preparation and equipment operation, as provided through training and operational materials.
• Monitor inventory of bakery products in the fridge and freezer and prepare products as needed.
• Prepare products in appropriate quantities to minimize waste and record prepared items and waste on the production sheet.
• Respond to showcase and product needs communicated by the Restaurant Front.
• Assist in serving guests in the Restaurant Front when necessary.
• Regularly monitor and record temperatures of required products, fridges, and freezers.
• Adhere to all restaurant policies, procedures, and standards.
• Maintain a clean and organized kitchen to ensure a ready-for-rush periods and timely service.
• Work in compliance with occupational health and safety legislation.
• Follow safe work practices and procedures.
• Use personal protective equipment or clothing as required.
• Report any injuries, accidents, unsafe conditions, or contraventions of health and safety regulations promptly to the Restaurant Manager or Human Resources.
• Operate equipment and machinery safely to ensure the well-being of everyone.
• Design, execute, and perform quality checks on ingredients and finished products.
• Use icing, glazes, fillings, and decorations to enhance item presentation.
• Process orders from customers.
• Clean workstations and equipment.
• Perform other duties to ensure that customer needs are satisfied and the bakery area is well-stocked and operating smoothly.

Requirements

• Be efficient and friendly with a focus on food quality and customer satisfaction.
• Be organized, decisive, and attentive.
• Must be able to prepare a variety of food and beverage items and work with/train other employees.
• Must be able to stand for prolonged periods of time.
• Must be able to stoop, bend, kneel, crouch, reach, and twist.
• Must be able to lift, carry, push, and/or pull light to moderate amounts of weight from <5 – 50 lbs.
• Must be able to operate cash register system requiring repetitive hand movement and fine coordination including use of electronic devices.
• Must have frequent exposure to cold/freezing below temperatures and high heat temperatures (walk-in freezers/coolers and working with ovens).
• Must be able to verbally communicate to exchange information.
• Must have vision in the normal visual range with or without correction.
• Must have hearing in the normal audio range with or without correction.
• Ability to use and wear a headset, if needed, to take and process customer orders.
• Regular and predictable attendance is an essential function of this job.

Skills

• Food preparation
• Customer service
• Inventory monitoring
• Equipment operation
• Cleaning and organization
• Communication
• Problem-solving
• Teamwork

Location

• Piffard, NY

Work Type

• Full-time
• Onsite

Experience Level

• Entry Level

About the Company

• Clark-Lumberg Associates provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Equal Opportunity

• Clark-Lumberg Associates provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.