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About the Role
As a team member, your top priority is guest satisfaction. Whether you are the very first person our guests encounter or you are producing quality food items that our guests have come to enjoy and love you will have the opportunity to deliver and create exceptional guest experiences.
Responsibilities
- Baking food products and delivering outstanding customer service.
- Processing food orders.
- Cleaning and re-stocking multiple areas of the restaurant.
- Preparing food and beverage orders.
- Ensure that our bakery products are always fresh and accurate, following all company procedures and adhering to product shelf-life standards.
- Deliver consistent and outstanding guest service by maintaining an appealing showcase with a variety of high-quality products for guests to choose from.
- Enhance the guest and employee experience through friendly and attentive behavior, following the S.E.T. Principles: Smile, Eye Contact, Thank You.
- Employ proper procedures to ensure accuracy in every order and prepare and finish products to meet our quality standards.
- Support speed of service targets by working efficiently to fill orders and meet guests' needs.
- Promptly address guest concerns or complaints, taking responsibility for service recovery and ensuring guest satisfaction.
- Follow all operational standards and guidelines for product preparation and equipment operation, as provided through training and operational materials.
- Monitor inventory of bakery products in the fridge and freezer and prepare products as needed.
- Prepare products in appropriate quantities to minimize waste and record prepared items and waste on the production sheet.
- Respond to showcase and product needs communicated by the Restaurant Front.
- Assist in serving guests in the Restaurant Front when necessary.
- Regularly monitor and record temperatures of required products, fridges, and freezers.
- Adhere to all restaurant policies, procedures, and standards.
- Maintain a clean and organized kitchen to ensure a ready-for-rush periods and timely service.
- Work in compliance with occupational health and safety legislation.
- Follow safe work practices and procedures.
- Use personal protective equipment or clothing as required.
- Report any injuries, accidents, unsafe conditions, or contraventions of health and safety regulations promptly to the Restaurant Manager or Human Resources.
- Operate equipment and machinery safely to ensure the well-being of everyone.
Requirements
- Friendly with excellent communication and interpersonal skills.
- Must be able to prepare a variety of food and beverage items.
- Must be able to work with/train other employees.
- Regular and predictable attendance is an essential function of this job.
Skills
- Guest satisfaction
- Baking
- Customer service
- Food order processing
- Cleaning
- Restocking
- Food preparation
- Beverage preparation
- Communication
- Interpersonal skills
- Hospitality
- Product monitoring
- Inventory monitoring
- Waste minimization
- Temperature monitoring
- Equipment operation
- Cash register operation
- Electronic device use
- Headset use
Location
- 20 E Main St in Batavia, NY
Work Type
- Full-time
- Overnight
About the Company
- Clark Holdings Inc/Clark-Lumberg Associates provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Equal Opportunity
- Clark Holdings Inc/Clark-Lumberg Associates provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.