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About the Role
The Senior Field Specialist, Managed Services supports and manages IT infrastructure and end-user systems across The Salvation Army (TSA) locations, ensuring availability, performance, and security. This role is a critical part of the MIT team, focused on empowering TSA by saving frontline teams time and enhancing service quality through smart, reliable technology.
Responsibilities
- Provide direction and oversight to all IT operations, network security and Communications systems for multiple TSA locations in the GTA area.
- Support technology operations and the implementation of new IT systems, networks, and policies in accordance with The Salvation Army standards.
- Inspect and identify the use of technological equipment and software to ensure functionality and efficiency, recommending upgrades, configurations, repairs, or new systems/equipment.
- Manage and support all network-connected systems for multiple sites, potentially including security and door controls.
- Respond to and resolve technical or non-technical issues in a timely manner, adhering to TSA incident management processes and policies.
- Provide training on information technologies, including Office 365, mobile devices, and other technical equipment.
Requirements
- Must possess a valid driver’s license, vehicle and have a clean driving record.
- Ability and willingness to drive to sites in the GTA.
- Sound understanding of computer systems (hardware/software), networks etc.
- Strong sense of integrity with professional ethics.
- Able to proactively recognize potential risks and issues, respond with solutions and engage others in implementing change.
Skills
- IT infrastructure management
- End-user systems support
- Network security
- Communications systems
- IT system implementation
- IT system support
- Hardware assessment
- System upgrades
- System configurations
- Network management
- Incident management
- Office 365
- Mobile device support
- Technical training
Location
- GTA area
Work Type
- Temporary
- Fixed-term contract
Experience Level
- Senior
- Minimum five (5) years of experience in implementation and support of IT systems
Education Level
- Diploma or university degree in computer science, engineering or relevant field
Salary/Compensations
- $70,241.60 to $87,796.80 with a maximum of $105,372.80
Benefits
- Reasonable accommodation upon request
About the Company
- For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda.
- Building on its roots as a world-wide Christian church, each year it helps more than 2 million people, providing necessities such as food, clothing and shelter.
- Supports people experiencing unemployment, addiction and family challenges.
- Continually adapts and innovates to meet emerging needs and live out its mission, vision and values of hope, service, dignity and stewardship.
- As a faith- and values-based organization, it hires and serves people of all backgrounds and walks of life.
Equal Opportunity
- As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.