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About the Role

As an AWS Connect Engineer, you will lead the design, implementation, and optimization of AWS Connect solutions to support enterprise cloud transformation and AI-driven initiatives. You will collaborate with cross-functional teams to deliver scalable, secure, and cloud-native contact center solutions, drive integration with enterprise platforms, and provide technical leadership throughout the migration and delivery lifecycle.

Responsibilities

Design and implement AWS Connect solutions for enterprise contact center and migration initiatives.
Build scalable, secure, and enterprise-compliant cloud integrations.
Partner with business, engineering, infrastructure, and security teams to drive technical implementation decisions.
Develop technical documentation, configuration artifacts, and governance approvals.
Support integration of AWS Connect and related AWS services with enterprise technology platforms and contact center solutions.
Provide hands-on technical support throughout delivery and migration lifecycle.

Requirements

At least 5+ years of AWS Connect / contact center engineering experience in large enterprise environments.
Strong AWS cloud architecture and migration expertise.
Hands-on experience with AWS Connect integrations and enterprise technology ecosystems.
Experience building cloud-native, API-driven, and microservices-based solutions.
Strong stakeholder management and communication skills.
Bachelor's in computer science or related field.

Skills

AWS Cloud & Migration
AWS Connect Integration
Enterprise Solution Implementation
Agentic AI Solutions
Generative AI
AWS certifications (Solutions Architect / Developer Associate or higher)
Sierra platform experience

Location

British Columbia
Ontario
New Brunswick

Work Type

Hybrid

Experience Level

5+ years

Education Level

Bachelor's in computer science or related field

Salary/Compensations

$99,450 to $209,900

Benefits

Information on benefits is here

About the Company

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale.
We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries.
Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships.
We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability.
Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships.
We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.
Visit us at www.accenture.com

Equal Opportunity

We believe that no one should be discriminated against because of their differences.
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law.
Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.