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About the Role

The Associate CHB Coordinator is an entry-level role providing foundational experience in customs brokerage operations. This position supports customs entry preparation, documentation review, and operational activities while developing knowledge of customs regulations and brokerage processes, contributing to team productivity, compliance, and service quality.

Responsibilities

• Assist with preparing and processing customs entries under the guidance of experienced team members.
• Review shipment documentation for completeness, accuracy, and compliance with established requirements.
• Support adherence to customs regulations, client SOPs, and internal brokerage procedures.
• Escalate documentation discrepancies, compliance concerns, and non-routine situations as appropriate.
• Participate in training programs, coaching sessions, and developmental opportunities.
• Build knowledge of customs regulations, brokerage procedures, and industry requirements.
• Seek and apply feedback to improve performance and technical proficiency.
• Shadow senior team members to gain exposure to client interactions and regulatory processes.
• Support administrative and operational activities that contribute to efficient team performance.
• Maintain shipment files, documentation, and system records accurately and timely.
• Enter and manage data within brokerage systems and related platforms.
• Assist with workload management and completion of assigned processing tasks.
• Identify documentation discrepancies, data errors, and routine processing issues.
• Research and resolve basic issues using established procedures and available resources.
• Collaborate with team members to address operational challenges.
• Escalate complex regulatory, client, or shipment-related issues to leadership.
• Partner with team members to support brokerage operations and client service objectives.
• Participate actively in team meetings, coaching discussions, and knowledge-sharing opportunities.
• Communicate questions, concerns, and status updates clearly and professionally.
• Demonstrate reliability, responsiveness, and a team-oriented approach in daily work.
• Perform other duties as assigned.

Requirements

• High school diploma or equivalent required.
• Strong attention to detail and organizational skills.
• Strong verbal and written communication skills.
• Ability to work effectively in a team environment.
• Demonstrated ability to learn new systems and processes.
• Bachelor's degree in Business, Logistics, Supply Chain, International Trade, or a related field (Preferred).
• Internship, coursework, or prior exposure to logistics, customs brokerage, or international trade (Preferred).
• Proficiency with Microsoft Office applications (Preferred).
• Experience working with data, documentation, or operational systems (Preferred).

Skills

• Foundational understanding of customs brokerage operations and import processes.
• Ability to review and validate shipment documentation.
• Basic proficiency in Microsoft Office Suite.
• Ability to learn customs brokerage systems and technology platforms.
• Data entry and record management accuracy.
• Attention to detail and documentation accuracy.
• Organization and prioritization skills.
• Time management in a fast-paced environment.
• Effective written and verbal communication.
• Ability to learn and apply new information quickly.

Location

• Remote

Work Type

• Full-time

Experience Level

• Entry-level

Education Level

• High school diploma or equivalent
• Bachelor's degree (Preferred)

About the Company

• Mohawk Global is a 350+ person team of logistics and trade specialists dedicated to fulfilling the supply chain needs of our customers with a strong emphasis on customs brokerage, domestic and international transportation, trade compliance, education, and consulting.
• Business practices are driven by core values: to ENRICH purposefully, to CARE personally and to DELIVER professionally.
• A highly employee-centric organization that puts people and clients first.
• Certified as a “Great Place To Work” for the past thirteen years.

Equal Opportunity

• Mohawk Global is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.