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About the Role

We are seeking a Salesforce Product & Delivery Lead to own the Salesforce backlog, bringing structure, transparency, and accountability to the process from request through adoption. This hands-on role partners with business stakeholders to understand needs, translate priorities, and work with BAs and Developers to deliver solutions. You will balance business value with team capacity, manage dependencies, and ensure stakeholders are informed. This is an opportunity to establish stronger product ownership practices and improve processes within a team that supports enterprise applications.

Responsibilities

Own the Salesforce backlog, leading the intake and prioritization process from initial business request through triage, validation, and delivery.
Maintain a single, clearly prioritized backlog and ensure stakeholders understand what is moving forward, what is deferred, and why.
Bring stakeholders together to evaluate competing requests against business value, effort, dependencies, and available capacity.
Facilitate informed decisions, challenge priorities when needed, and make trade-offs transparent.
Partner with business owners to understand their requirements, help frame demand clearly, and work closely with Business Analysts and Developers to translate priorities into user stories, acceptance criteria, and deliverable solutions.
Manage steady-state enhancements and small-to-mid-sized projects, sequencing releases against team capacity, maintaining reliable forecasts, and identifying potential conflicts or delivery risks.
Coordinate across business functions, technical teams, integrations, and third-party partners.
Lead delivery ceremonies, track progress, escalate risks, and provide clear status updates to stakeholders and leadership.
Coordinate testing cycles and formal business acceptance, ensuring delivered solutions align with agreed requirements.
Support the transition from delivery through sign-off and adoption.
Act as a primary point of contact between the business and the applications team.
Communicate priorities, risks, sequencing decisions, and changes early and clearly.
Build confidence through consistent and reliable delivery.
Build an understanding of how Salesforce supports sales, service, marketing, customer engagement, and related processes across the organization.
Use that knowledge to help stakeholders make informed decisions about enhancements and priorities.

Requirements

5+ years of experience in product ownership, delivery management, or a similar role.
Meaningful hands-on experience working with Salesforce.
Experience owning and managing a prioritized backlog across multiple business stakeholders, particularly in environments where demand exceeds available capacity.
Ability to translate business needs into clear user stories and acceptance criteria.
Experience delivering enhancements and projects on enterprise business platforms, including release planning, dependency management, forecasting, testing coordination, risk escalation, and formal business acceptance.
Ability to balance competing priorities against finite team capacity while maintaining momentum and accountability.
Comfortable facilitating prioritization discussions with senior stakeholders, asking thoughtful questions, challenging requests, and communicating when work needs to be deferred or declined.
Ability to explain the rationale behind decisions and build confidence even when priorities compete.
Clear and thoughtful communicator who can build trusted relationships across business and technical teams, including in a remote environment.
Comfortable acting as the face of the applications team and translating between business needs and technical delivery.
Experience using backlog and delivery management tools.
Bachelor's degree in Business, Information Systems, Computer Science, Engineering, Project Management, or a related discipline, or an equivalent combination of education and relevant professional experience.

Skills

Salesforce
Product Ownership
Delivery Management
Stakeholder Management
Backlog Management
Prioritization
User Stories
Acceptance Criteria
Release Planning
Dependency Management
Forecasting
Risk Escalation
Business Acceptance
Communication
Azure DevOps (preferred)
Salesforce Certification (asset)

Location

Remote
Eastern Time Zone
Greater Toronto Area (preferred)

Work Type

Remote
Full-time

Experience Level

5+ years

Education Level

Bachelor's degree in Business, Information Systems, Computer Science, Engineering, Project Management, or a related discipline, or an equivalent combination of education and relevant professional experience.

Salary/Compensations

CAD $100 - 120K

Benefits

Competitive compensation
Incentive and bonus plans
Total rewards package prioritizing mental, physical, and financial well-being
Professional learning opportunities
Access to Altus Intelligence Academy (over 150,000 hours of learning content)
Flexible work model (Activity-Based Work)

About the Company

Altus Group is a global business operating in an industry that is transitioning for greatness.
We offer a high trust, high performance culture that prioritizes progressive programs empowering employees to deliver their greatest performance while promoting collective success.
We provide boundless opportunities in a rapidly growing global business.
We offer mentorship from the best and brightest in CRE.
We provide access to our Altus Intelligence Academy.
We offer the chance to work with the best data sets, tools and technology in the industry.

Equal Opportunity

Altus Group is committed to fostering an inclusive work environment where all clients and employees feel welcomed, accepted and valued.
We provide an atmosphere free from barriers to promote diversity, equity, and inclusion, and encourage equal opportunities for all employees.
We’re seeking candidates with diverse experiences and provide accessible candidate experiences throughout the selection process.
If you need accommodation, please contact us at accessibility@altusgroup.com or +1 888 692 7487.